Assistant II- Referral Center- PT Day Shift

Position Summary

Incumbent works in a high volume Referral Center to establish, support and maintain relationships with internal and external referral entities, such as medical groups, IPA's, Health Plans and community physicians.

About the role

Working knowledge of MS Office products
Understanding of medical terminology as well as insurance programs and payors
Minimum 1 to 2 years experience in a Customer Service position within the health care environment
Knowledge of hospital based registration/scheduling system to register patients
Demonstrated skill to communicate via telephone and handle extremely high volume of phone calls
Ability to problem solve, negotiate and research for answers
Ability to effectively communicate in a clear and concise manner
Ability to appropriately deal with stressful situations and individuals while remaining calm and professional

Responsibilities

• Establish and maintain relationships with internal and external referral entities
• Support and assist in the coordination of patient referrals
• Handle inquiries and concerns from patients and healthcare providers
• Manage high volume of phone calls and emails
• Research and resolve issues related to insurance coverage and payment processes
• Ensure accurate and timely patient information is maintained in the referral system

Requirements

• Minimum 1 to 2 years experience in a Customer Service position within the health care environment
• Working knowledge of MS Office products
• Understanding of medical terminology as well as insurance programs and payors
• Knowledge of hospital based registration/scheduling system to register patients
• Demonstrated skill to communicate via telephone and handle extremely high volume of phone calls
• Ability to problem solve, negotiate and research for answers
• Ability to effectively communicate in a clear and concise manner
• Ability to appropriately deal with stressful situations and individuals while remaining calm and professional

Qualifications

Previous call center experience
Bilingual skills in English and Spanish and/or Vietnamese

Skills

Excellent communication skills
Strong organizational and problem-solving abilities
Ability to manage multiple tasks simultaneously

Benefits

Total Rewards
We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment

• Background Check and Live Scan
  Employment Misconduct
  Legal Right to Work in the United States
  Vaccination Policies
  Smoking and Tobacco Policy
  Drug Free Environment
  Misconduct Disclosure Requirement
  California Child Abuse and Neglect Reporting Act
  E-Verify
  Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page:

https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.