Assistant II- Referral Center- FT Day Shift

Position Summary

Incumbent works in a high volume Referral Center to establish, support and maintain relationships with internal and external referral entities, such as medical groups, IPA's, Health Plans and community physicians.

About the Role

Working knowledge of MS Office products
Understanding of medical terminology as well as insurance programs and payors
Minimum 1 to 2 years experience in a Customer Service position within the health care environment
Demonstrated skill to communicate via telephone and handle extremely high volume of phone calls
Ability to problem solve, negotiate and research for answers
Ability to effectively communicate in a clear and concise manner
Ability to appropriately deal with stressful situations and individuals while remaining calm and professional

Responsibilities

• Establish, support and maintain relationships with internal and external referral entities
• Communicate with patients and providers regarding referrals and scheduling
• Manage patient inquiries and concerns related to referrals and services
• Handle high volume of phone calls and emails efficiently
• Research and resolve issues related to insurance coverage and payment processes
• Support the coordination of patient care between referring and receiving facilities

Requirements

• Working knowledge of MS Office products
• Understanding of medical terminology as well as insurance programs and payors
• Minimum 1 to 2 years experience in a Customer Service position within the health care environment
• Demonstrated skill to communicate via telephone and handle extremely high volume of phone calls

Qualifications

• Knowledge of hospital based registration/scheduling system to register patients
• Problem solving, negotiation and research skills
• Clear and concise communication skills
• Ability to handle stressful situations professionally

Skills

• Bilingual skills in English and Spanish and/or Vietnamese (preferred)

Benefits

Total Rewards
We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment

• Background Check and Live Scan
  
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Details of Each Policy

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements. California Child Abuse and Neglect Reporting Act
E-Verify
Pre-Placement Health Evaluation

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.