Assistant Guest Service Mgr FT

About the Role

To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. Supervise and ensure every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies. Supervise and perform all functions related to sales-related assets. Assume the duties of the Department Manager in their absence.

Responsibilities

• Maintenance of Guest Service Standards
  • Ensures front porch standards detailed in the No Noticeable Wait policy are met at all times.
  • Works with the Store Manager and Guest Service Manager to ensure the schedule is written to provide the desired level of service within established labor guides.
  • Trains cashiers to call additional hosts to the front porch as dictated by guest needs and the established daily call-up list.
  • Handles guest and host requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
  • Ensures the front porch is clean, neat, and clutter-free at all times and that the parking lot is free of debris and excessive carts.
  • Acts as a positive role model for all front-end hosts in speech, manner, dress, hygiene, and integrity.
  • Ensures all unused check lanes are blocked off when not in use.
  • Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
• Training and Development of Front Porch Hosts
  • Provides training and direction to hosts not meeting front porch standards.
  • Communicates problem areas and hosts not meeting performance standards to the Guest Service Manager.
  • Provides constant on-the-job feedback to front porch hosts about performance to maintain service levels.
• Sales, Cash, and Invoice Accounting
  • Prepares weekly cash report and accompanying documentation.
  • Maintains sales-related information.
  • Processes invoices and transfers as assigned.
  • Processes beer/wine payments.
• Cash-Related Activities
  • Prepares bank deposits according to policy.
  • Handles payroll check approval/cashing according to company policy.
  • Ensures an accurate daily cash count is completed.
  • Processes guest needs such as money orders, stamps, lottery tickets, etc.
  • Processes returned checks according to policy.
• Cash Office Security
  • Ensures the security of the cash office and store funds.
  • Maintains accountability standards of cashier tills.
  • Maintains supplies needed for the front porch and cash office.
• Cashier/Guest Service Clerk Performance Reports
  • Monitors and analyzes the Operator Activity Report.
  • Performs surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
  • Performs all other duties as assigned by management.

Requirements

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people, including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrated successful use of math skills.
• Ability to work well with computers.