Assistant Guest Service Mgr FT

About the role

Come grow with grocery at Kj’s Market! We’re not like other grocery stores – We Create Smiles! Plus, we’re family-owned and based in the Carolinas since 1922! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment.

Responsibilities

• Maintenance of Guest Service Standards
  • Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
  • Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
  • Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
  • Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
  • Ensures front porch is clean, neat, and clutter-free at all times and that the parking lot is free of debris and excessive carts.
  • Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
  • Ensures all unused check lanes are blocked off when not in use.
  • Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
• Training and Development of Front Porch Hosts
  • Provides training and direction to hosts not meeting the front porch standards.
  • Communicates to the Guest Service Manager problem areas and hosts not meeting performance standards.
  • Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
• Sales, Cash and Invoice Accounting
  • Prepare weekly cash report and accompanying documentation.
  • Maintain sales-related information.
  • Process invoices and transfers as assigned.
  • Process beer/wine payments.
• Cash Related Activities
  • Prepare bank deposits according to policy.
  • Handle payroll check approval/cashing according to company policy.
  • Ensure that an accurate daily cash count is completed.
  • Process guest needs such as money orders, stamps, lottery tickets, etc.
  • Process returned checks according to policy.
• Cash Office Security
  • Ensure the security of the cash office and store funds.
  • Maintain accountability standards of cashier tills.
  • Maintain supplies needed for front porch and cash office.
• Cashier/Guest Service Clerk Performance Reports
  • Monitor and analyze the Operator Activity Report.
  • Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
  • Perform all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Benefits

• Weekly Pay
• Paid Time Off
• Medical, Dental, Vision
• Short & Long-Term Disability
• Employee Assistance Program
• 100% Company Funded Pension
• 401K

Pay

Pay starts at $17 / hour