Assistant Guest Service Mgr FT
W. Lee Flowers & Co · Turbeville, SC · 3 wk ago
Customer ServiceFull-time
Responsibilities
- Maintain Guest Service Standards
- Ensure front porch standards are met
- Work with Store Manager and Guest Service Manager to manage schedules
- Train cashiers to call additional hosts as needed
- Handle guests and host requests promptly and professionally
- Ensure front porch is clean, neat, and clutter-free
- Act as a positive role model for front and hosts
- Monitor and enforce front porch policies related to Asset Protection and Shrink Control
- Provide training and direction to hosts not meeting standards
- Communicate problem areas and hosts not meeting performance standards to guest service manager
- Provide constant on-the-job feedback to front porch hosts
- Prepare weekly cash report and documentation
- Maintain sales-related information
- Process invoices and transfers as assigned
- Process beer/wine payments
- Prepare bank deposits according to policy
- Handle payroll check approval/cashing according to company policy
- Ensure accurate daily cash count
- Process guest needs such as money orders, stamps, lottery tickets, etc.
- Process returned checks according to policy
- Ensure security of the cash office and store funds
- Maintain accountability standards of cashier tills
- Maintain supplies needed for front porch and cash office
- Monitor and analyze Operator Activity Report
- Perform surprise cashier till audits, detail tape audits, and accuracy checks
Qualifications
- Friendly, outgoing personality
- Ability to work well with others
- Ability to lift 25 lbs. occasionally and 15 lbs. constantly
- Ability to read and understand information and direction
- Knowledge of front porch operations
- Ability to supervise people including training and development
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
- Effective communication and guest service skills
- Must be at least 18 years old
- Ability to stand for extended periods of time
- Demonstrate successful use of math skills
- Ability to work well with computers