Assistant Guest Service Mgr FT

Responsibilities

• Maintains Guest Service Standards
• Ensures front porch standards detailed in the No Noticeable Wait policy are met.
• Works with the Store Manager and Guest Service Manager to ensure the schedule is written to provide desired level of service.
• Trains cashiers to call additional hosts to the front porch as needed.
• Handles guests and host requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
• Ensures front porch is clean, neat, and clutter-free at all times and that the parking lot is free of debris and excessive carts.
• Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
• Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
• Provides training and direction to hosts not meeting the front porch standards.
• Communicates problem areas and hosts not meeting performance standards to the guest service manager.
• Provides constant on-the-job feedback to front porch hosts about their performance to maintain service level.
• Prepares weekly cash report and accompanying documentation.
• Maintains sales-related information.
• Processes invoices and transfers as assigned.
• Processes beer/wine payments.
• Prepares bank deposits according to policy.
• Handles payroll check approval/cashing according to company policy.
• Ensures an accurate daily cash count is completed.
• Processes guest needs such as money orders, stamps, lottery tickets, etc.
• Processes returned checks according to policy.
• Ensures the security of the cash office and store funds.
• Maintains accountability standards of cashier tills.
• Maintains supplies needed for front porch and cash office.
• Monitor and analyze the Operator Activity Report.
• Performs surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
• Performs all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.