Assistant Guest Service Mgr FT
Lowes Foods · Hampstead, NC · 2 wk ago
Customer ServiceFull-time
Responsibilities
- Maintains Guest Service Standards
- Ensures front porch standards are met at all times.
- Works with Store Manager and Guest Service Manager to ensure appropriate scheduling.
- Trains cashiers to call additional hosts as needed.
- Handles guests and host requests promptly and professionally.
- Ensures front porch is clean, neat, and clutter-free.
- Acts as a positive role model for front and hosts.
- Maintains unused check lanes and enforces front porch policies.
- Trains and directs hosts who are not meeting front porch standards.
- Communicates problem areas and hosts not meeting performance standards to the Guest Service Manager.
- Provides constant on-the-job feedback to front porch hosts.
- Prepares weekly cash report and maintains sales-related information.
- Processes invoices and transfers as assigned.
- Processes beer/wine payments.
- Prepares bank deposits according to policy.
- Handles payroll check approval/cashing according to company policy.
- Completes accurate daily cash counts.
- Processes guest needs such as money orders, stamps, lottery tickets, etc.
- Processes returned checks according to policy.
- Maintains security of the cash office and store funds.
- Maintains supplies needed for front porch and cash office.
- Monitor and analyze Operator Activity Report.
- Performs surprise cashier till audits, detail tape audits, and accuracy checks.
Qualifications
- Friendly, outgoing personality.
- Ability to work well with others.
- Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
- Ability to read and understand information and direction.
- Knowledge of front porch operations.
- Ability to supervise people including training and development.
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
- Effective communication and guest service skills.
- Must be at least 18 years old.
- Ability to stand for extended periods of time.
- Demonstrate successful use of math skills.
- Ability to work well with computers.