Bench - Assistant Guest Service Mgr FT

Responsibilities

• Maintains Guest Service Standards
• Ensures front porch standards are met at all times.
• Works with the Store Manager and Guest Service Manager to ensure schedules meet desired levels of service.
• Trains cashiers to call additional hosts as needed.
• Handles guests and host requests promptly and professionally.
• Maintains cleanliness and order of the front porch and parking lot.
• Affords a positive role model for front and hosts in various aspects.
• Makes sure unused check lanes are blocked off when not in use.
• Maintains and enforces front porch policies related to Asset Protection and Shrink Control.
• Trains and directs hosts who are not meeting front porch standards.
• Communicates problem areas and hosts not meeting performance standards to the Guest Service Manager.
• Provides constant feedback to front porch hosts to maintain service levels.
• Prepares weekly cash reports and associated documentation.
• Maintains sales-related information and processes invoices and transfers.
• Processes beer/wine payments.
• Prepares bank deposits according to policy.
• Handles payroll check approval/cashing according to company policy.
• Completes accurate daily cash counts.
• Processes guest needs such as money orders, stamps, lottery tickets, etc.
• Processes returned checks according to policy.
• Maintains security of the cash office and store funds.
• Maintains supplies needed for the front porch and cash office.
• Maintains accountability standards of cashier tills.
• Makes sure an accurate daily cash count is completed.
• Performs surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
• Performs all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift up to 25 lbs occasionally and 15 lbs constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrated successful use of math skills.
• Ability to work well with computers.