Assistant Front Office Manager - Start Date 9/14/2026

Responsibilities

• Assist with Front Office pre-opening activities including recruitment, onboarding, training, and operational readiness.
• Participate in the development and implementation of departmental SOPs, service standards, and guest experience initiatives.
• Support testing and implementation of property management systems, guest communication platforms, and operational technology.
• Assist with opening simulations, service rehearsals, and training programs.
• Support daily operations of the Front Desk, Guest Services, PBX, and resort communications functions.
• Ensure smooth guest arrivals, departures, room assignments, billing accuracy, and guest requests.
• Maintain room inventory, arrivals, departures, VIP guests, and special accommodations.
• Act as Manager on Duty as assigned and serve as a key resource for operational problem solving.
• Resolve guest concerns promptly and professionally while ensuring appropriate follow-up.
• Maintain a visible presence in guest areas and lead by example through exceptional service delivery.
• Deliver and reinforce Canyon Ranch luxury service standards and Forbes Travel Guide expectations.
• Anticipate guest needs and create personalized experiences that enhance satisfaction and loyalty.
• Support guest recovery efforts and assist with special requests, celebrations, and VIP arrivals.
• Ensure colleagues are knowledgeable about resort amenities, wellness programming, dining offerings, and guest services.
• Review guest feedback and assist in implementing service improvement initiatives.
• Provide daily coaching, guidance, and support to Front Office colleagues.
• Assist with onboarding, training, and performance development.
• Conduct shift briefings and communicate operational priorities effectively.
• Foster a culture of teamwork, accountability, and guest-focused service.
• Support colleague recognition and engagement initiatives.
• Assist with scheduling, payroll review, labor management, and departmental reporting.
• Maintain compliance with cash handling procedures, audit requirements, and company policies.
• Monitor departmental supplies and operational resources.
• Support achievement of departmental goals related to guest satisfaction, productivity, and financial performance.

Qualifications

• Required: 2-4 years of Front Office supervisory experience in a hotel, resort, or luxury hospitality environment.
• Strong knowledge of Front Desk operations, guest services, reservations, and hospitality systems.
• Excellent communication, leadership, and problem-solving skills.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with property management systems and Microsoft Office Suite.
• Ability to work flexible schedules including weekends, holidays, and evenings.
• PREFERRED: Luxury hotel or resort experience, prior pre-opening experience, familiarity with Forbes Travel Guide standards, experience within a wellness, spa, or destination resort environment, bilingual communication skills.