Assistant Front Office Manager

Overview

The Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associate oversees all areas of operation relating to the guest experience for Front Desk, Ideal Services and Concierge. They manage Front Desk and Ideal Services directly, coordinate and assist guest services departments, and oversee the Loyalty Program. They also oversee the Presidential Club Lounge and Bretton Arms Front Desk, systems and controls aspects of the Front Office, and develop all Front Office associates.

Responsibilities

• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Continually train Front Desk associates.
• Communicate with department managers on a continuing basis, especially the communication with Night Audit each evening/morning.
• Handle guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate parts are available.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day, i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Complete Moment of Service Audits.
• Adhere to all Systems & Controls of the Front Desk and appropriate areas of responsibilities.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Excellent interpersonal skills.
• Excellent service to internal and external customers.
• Excellent oral and written communication skills.
• Attention to detail.
• Excellent computer skills.
• Pleasant and friendly.
• Available to work flexible hours to include nights, weekends, and holidays.