Assistant Front Office Manager

About the role

The Assistant Front Office Manager oversees the hotel's front office operations, including budgeting, staffing, and guest services.

Responsibilities

• Develop and recommend budget, labor cost plans, and objectives for managers within those plans.
• Maintain guest room inventory and coach and counsel employees to ensure Hyatt Service Standards and Procedures are met.
• Perform all tasks of a front office staff member as needed to facilitate service.
• Analyze, investigate, and resolve guest complaints.
• Create expectations, lead people, manage processes, and hold people accountable for agreed-upon activities and timetables.
• Ensure proper staffing levels for customer service goals.

Requirements

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• At least 1 year of progressive management experience with the Rooms Division.
• Service-oriented style with professional presentation skills.
• A Hotel/Hospitality degree is a plus.
• Strengths in high energy, entrepreneurial spirit, motivational leadership, effective communication, exceptional customer service, improving the bottom line, clear and concise written and verbal communication, excellent organizational, interpersonal, and administrative skills.

Qualifications

• Hotel/Hospitality degree a plus!
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, ability to improve the bottom line, clear and concise written and verbal communication skills, proficient in Microsoft Word and Excel, excellent organizational, interpersonal, and administrative skills.

Benefits

• Discounted & Complimentary hotel room nights.
• Earned Wage Access & Daily Pay available.
• Floating Holiday available upon hire.
• Enjoy complimentary meals in our colleague cafe for every shift worked.
• Medical, Dental, Vision Insurance - Full-time colleagues can enroll after just 30 days!
• 401K retirement savings plan and company match.
• Up to $1,000 in educational assistance per year.
• Opportunities to work and visit Hyatt Hotels and Resorts around the world!

Pay

TBD

Schedule

TBD