Assistant Front Office Manager

About the role

This position is intended to offset the Front Office Manager's schedule to provide high management visibility and improved guest service. As such, this position can be scheduled in AM, PM, Weekdays, and on weekends.

Responsibilities

• Supervise the shift operations in the Front Office and liaise with sales, reservations, accounting, and the operations departments to ensure smooth operations and achievement of an optimal level of quality service and hospitality.
• Supervise the Front Office employees, empower, coach and counsel, resolve problems, provide open communications and recommend discipline as appropriate.
• Aid in the implementation and administration of company programs. Ensure compliance with SOP's to ensure an optimal level of guest and associate satisfaction.
• Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Ensure adequate supplies, monitor and maintain the Front Office systems and equipment to ensure their optimum performance.

Requirements

• Two to four year college degree or equivalent education/related experience.
• One to two years of full-time employment in a related position with Marriott or other Hotel companies. Having Marriott experience is preferred!

Skills and Abilities

• Knowledge of discipline-specific policies, procedures and services and general knowledge of other departments in the hotel.
• Supervision/management skills.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Ability to communicate in English. Second language desirable.
• Ability to handle cash and credit transactions.
• Ability to enforce all company rules and SOPs.