Assistant Field Operations Manager, Veterinary

About the role

The Assistant Field Operations Manager oversees all aspects of operations at the field office and clinics. The position requires leading effective operations through Leadership Competencies and aligns with PetIQ's mission to provide affordable, innovative veterinary solutions.

Responsibilities

• Manage all field office operational issues, including administrative, facilities, and inventory.
• Aid in recruiting, hiring, training, disciplining, and evaluating staff.
• Build and maintain relationships with host location staff and animal outreach groups.
• Communicate regularly with the Field Operations Manager to ensure consistency in service delivery and operational policies.
• Collaborate with the Field Operations Manager on business opportunities and partner locations.
• Live the company's competencies and reinforce its brand promise with partners, pet parents, and team members.
• Communicate marketing programs to staff and ensure marketing materials are prepared for use.
• Travel to community clinics, headquarters, and other field offices as needed.
• Support and participate in weeknight and weekend clinics, as well as working on rigs.
• Perform other duties as assigned or requested.

Requirements

• Valid Driver’s License required.
• Safe driving record.
• Basic Human Resources principles.
• Basic Accounting/Math principles.
• Knowledge of business and management principles.
• Knowledge of principles and processes for providing customer service.
• Must enjoy and be comfortable working with pets of all sizes and temperaments, including handling and lifting animals as necessary.
• Ability to drive motor vehicles in various terrain and weather conditions.
• Ability to work for prolonged periods of time in the field, including 12-14 hour days on occasion.
• Ability to travel up to 20% of time.

Preferred Qualifications

• Independent judgment and decision-making skills.
• Detail-oriented, ensuring accurate and reliable work product.
• Strong verbal and written communication skills.
• Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals.
• Strong organizational, problem-solving, and analytical skills.
• Ability to switch focus rapidly in a fast-paced environment.
• Computer skills (Microsoft Office, Time and Attendance/HR Software, Scheduling Database, iPad).

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Education Requirements

• A High School Diploma or equivalent required.
• A Post-secondary degree in business administration, management, or operations preferred but not required.