Assistant Event Operations Manager

Core Work Activities

• Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
• Leads shifts and actively participates in the servicing of events.
• Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.).
• Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies.
• Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental).
• Attends pre-event/pre-convention meetings as needed to understand group needs.
• Communicates critical information to the Banquet, Event Services and Event Technology teams.
• Cleans room function inspections prior to each event to ensure the room is set according to specifications.
• Delegates tasks to ensure room sets are "on time" and meet Event Management Standards.
• Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores.
• Maintains attendance log for Banquet, Event Service and Event Technology employees.
• Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits.
• Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
• Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.).
• Works with Event Planning team to verify flawless delivery of events.

Leading Teams in Day-to-Day Activities

• Verifies knowledge and understanding of OSHA regulations are up to date.
• Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
• Participates in the development and implementation of corrective action plans.

Providing Exceptional Customer Service

• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from manager as necessary.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handling guest problems and complaints seeking assistance from manager as necessary.
• Messes and greets guests.
• Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction.

Assisting in Human Resource Activities

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews.
• Supports training when appropriate.
• Schedules employees to ensure shift coverage and meet business demands and productivity goals.