Assistant Event Operations Manager

Job Number: 26095325 | Full Time | On-site at 6000 E Camelback Rd, Scottsdale, Arizona, 85251

About the Role

Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service, including proper centerpieces on every table. Inspects cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction and communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day.

Supports compliance with brand standards and legal obligations. Leads shift teams to provide consistent, high-quality service, including coordinating and leading daily stand-up meetings, pre-shift meetings, and pre/post-meal briefings. Communicates performance expectations, trains staff in processes, and assists senior managers in financial and administrative duties. Strives to continually improve guest/event and employee satisfaction while maximizing financial performance.

Responsibilities

• Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
• Leads shifts and actively participates in the servicing of events while adhering to and reinforcing all standards, policies, and procedures.
• Assists in maintaining inventory of function room amenities and other controllable supplies.
• Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department, and Intradepartmental).
• Conducts pre-event/pre-convention meetings to understand group needs and communicates critical information to relevant teams.
• Performs room function inspections prior to each event to ensure specifications are met.
• Delegates tasks to ensure room sets are completed on time and meet Event Management Standards.
• Verifies employee awareness of event phase portions of the Event Satisfaction Survey and Guest Satisfaction Scores.
• Manages departmental inventories and assets, including par levels and maintenance of equipment.
• Orders supplies for the department (e.g., china, glass, silver, buffet equipment).
• Schedules Banquet and Event Service staff to forecast and service standards while maximizing profits.
• Utilizes banquet beverage tools to guide supervisors in controlling liquor costs and managing inventory.
• Executes brand-specific meeting services programs per Brand Standards (e.g., Redcoat Program, PlumPerfect Program).
• Assists the Event Technology/Audio Visual team to ensure customer satisfaction.
• Works with the Event Planning team to verify flawless delivery of events.
• Holds teams to high work standards while modeling those standards.
• Verifies knowledge and understanding of OSHA regulations are up to date.
• Creates and nurtures a hotel environment emphasizing motivation, empowerment, teamwork, and continuous improvement.
• Participates in department meetings and the development and implementation of corrective action plans.
• Encourages employees to provide excellent customer service and handles guest problems and complaints.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets and greets guests and understands the impact of operations on overall event success.
• Identifies developmental needs of others and coaches, mentors, or helps improve skills.
• Participates in the employee performance appraisal process, including annual performance reviews.
• Supports training and assists in interviewing and hiring employee team members.
• Schedules employees to ensure shift coverage and meet business demands and productivity goals.

Requirements

• High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; plus 2 years of experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
• Alternatively: If no standard educational background, at least 3 years of experience in two of the following areas: food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.

Preferred Qualifications

• Experience running a shift, scheduling, or performance management.
• Problem-solving skills and experience in day-to-day hospitality operations.

Pay

$29.81 - $39.90 per hour, with bonus eligibility.