Assistant Event Operations Manager

Job Number 26096833 | Full Time | On-site at 201 E Trade St, Charlotte, NC 28202

About the Role

Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service, including proper centerpieces, clean and well-presented china, glass, and silver. Checks in with guests to verify satisfaction, sets tables according to event type and service standards, and communicates meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas, supports compliance with brand standards and legal obligations, and leads shift teams to provide consistent, high-quality service.

Responsibilities

• Verifies meeting and event rooms/space are set according to event documentation and customer requirements.
• Leads shifts and actively participates in the servicing of events, adhering to and reinforcing all standards, policies, and procedures.
• Assists in maintaining inventory of function room amenities and other controllable supplies.
• Attends and participates in daily stand-up, pre-shift, BEO, staff, forecast, and interdepartmental meetings.
• Attends pre-event/pre-convention meetings to understand group needs and communicates critical information to relevant teams.
• Conducts room function inspections prior to each event to ensure specifications are met.
• Delegates tasks to ensure room sets are completed on time and meet Event Management Standards.
• Verifies employee awareness of event phase portions of the Event Satisfaction Survey and Guest Satisfaction Scores.
• Maintains attendance logs for Banquet, Event Service, and Event Technology employees.
• Manages departmental inventories and assets, including par levels and equipment maintenance.
• Orders supplies for the department (e.g., china, glass, silver, buffet equipment).
• Schedules Banquet and Event Service staff according to forecast and service standards while maximizing profits.
• Utilizes banquet beverage tools to guide supervisors in controlling liquor costs and managing inventory.
• Executes brand-specific meeting services programs (e.g., Redcoat Program, PlumPerfect Program).
• Assists the Event Technology/Audio Visual team to ensure customer satisfaction.
• Works with the Event Planning team to verify flawless delivery of events.
• Holds teams to high work standards and models those standards.
• Verifies knowledge and understanding of OSHA regulations are up to date.
• Creates and nurtures a hotel environment emphasizing motivation, empowerment, teamwork, and continuous improvement.
• Participates in department meetings and communicates clear, consistent messages regarding departmental goals.
• Participates in the development and implementation of corrective action plans.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from managers as necessary.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets and greets guests, understanding the impact of operations on overall event success.
• Identifies developmental needs of others and coaches, mentors, or helps improve their skills.
• Participates in the employee performance appraisal process, assisting with annual reviews.
• Supports training initiatives as appropriate.
• Assists in interviewing and hiring team members with the required skills.
• Schedules employees to ensure shift coverage, meet business demands, and achieve productivity goals.

Requirements

• High school diploma or GED, or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; plus 2 years of experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
• OR at least 3 years of experience in two of the following hospitality areas: food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
• Preferred experience: running a shift, scheduling, performance management, problem-solving, day-to-day operations, and hospitality skills.

Pay

$25.77 - $30.29 per hour, with bonus eligibility.

About the Company

At The Ritz-Carlton, team members create exceptional experiences that stay with guests long after their visit. We empower our associates to be creative, thoughtful, and compassionate, setting the standard for luxury service worldwide. The "Gold Standards" — including our Employee Promise, Credo, and Service Values — guide our culture and success. As part of Marriott International, you’ll join a global portfolio of award-winning properties, working alongside diverse teams to deliver excellence in hospitality.