Assistant Director of Revenue Management

About the role

The Assistant Director of Revenue Management plays a crucial role in developing and executing total resort revenue strategies for Miraval Berkshires Resort & Spa. This position requires a deep understanding of revenue management principles and the ability to translate complex data into actionable recommendations.

Responsibilities

• Partner with the Area Director of Revenue Management to develop, execute, and refine holistic revenue strategies that optimize total resort revenue and profitability.
• Translate pace, demand patterns, booking window, length of stay, cancellation trends, channel performance, guest behavior, and competitive intelligence into pricing, inventory, package, and demand recommendations.
• Participate in weekly forecasting, revenue, and commercial strategy meetings; provide strategic recommendations and facilitate clear, data-driven discussion.
• Align revenue decisions with approved budgets and forecasts, Miraval brand positioning, operational capacity, guest value, and the distinct nature of the Miraval experience.
• Monitor reservations sales performance, conversion, productivity, and guest demand signals; proactively communicate trends, risks, and opportunities to leadership.
• Lead advanced analysis of business trends, demand patterns, segment performance, channel contribution, package production, and guest behaviors to inform commercial decisions.
• Prepare and present daily, weekly, monthly, and ad hoc performance insights to senior leadership and cross-functional teams in a clear, compelling, and actionable manner.
• Support accurate short- and long-range forecasts and identify material variances, emerging risks, and opportunities requiring leadership action.
• Oversee and enhance recurring reporting processes with a strong focus on accuracy, consistency, automation, efficiency, and business relevance.
• Ensure data integrity across revenue, reservations, distribution, and reporting systems through disciplined quality assurance and validation processes.
• Develop and maintain standard operating procedures, checklists, reporting calendars, and documentation that reinforce consistent execution.
• Lead or support special projects related to revenue optimization, system enhancements, automation, package architecture, and process improvement.
• Stay current on hospitality revenue management practices, analytics capabilities, distribution developments, and relevant Hyatt enterprise standards.
• Collaborate closely with Operations, Spa, Programming, Marketing, Sales, Reservations, and Finance to align revenue strategy with operational execution and guest experience goals.
• Provide commercial context and performance insights that help department leaders evaluate opportunities, capacity, and financial impact.
• Build strong working relationships across property, Miraval America, and Hyatt enterprise teams while promoting timely communication and accountable follow-through.
• Mentor, coach, develop, and motivate revenue and reservations team members through regular feedback, knowledge sharing, and practical development opportunities.
• Provide leadership coverage, decision support, and project ownership as assigned by the Area Director of Revenue Management.
• Promote a collaborative, communicative, inclusive, and accountable revenue management culture.
• Model Hyatt's culture of care and Miraval's wellbeing values while maintaining high standards for integrity, accuracy, service, and commercial performance.
• Support succession readiness and strengthen functional capability through disciplined training, documentation, and cross-functional learning.

Requirements

• 4-6 years of progressive experience in revenue management, analytics, reservations, distribution, or a related hospitality discipline.
• Demonstrated experience with pricing, forecasting, inventory management, segmentation, channel strategy, package optimization, and performance reporting.
• Advanced proficiency with revenue, reservations, and reporting systems; experience with SynXis, Opera, Book4Time, PrO, or comparable platforms preferred.
• Strong analytical skills with the ability to translate complex information into practical business insights and recommendations.
• Exceptional written, verbal, and presentation skills, including experience communicating with senior leaders and cross-functional stakeholders.
• Demonstrated leadership, coaching, project management, and collaboration capability.
• Experience in luxury resorts, wellness, destination hospitality, or a comparable operating environment preferred.
• Bachelor's degree in Business, Finance, Hospitality, Analytics, or a related field preferred; equivalent experience may be considered.

Qualifications

• Qualified candidates must demonstrate a strong commercial and financial acumen with a total-resort revenue mindset.
• They should have advanced analytical capability and the ability to identify meaningful trends, risks, and opportunities.
• Sound judgment across forecasting, pricing, inventory, distribution, package strategy, and demand management is essential.
• Excellent communication, presentation, relationship management, and influencing skills are required.
• Exceptional organization, prioritization, project management, and follow-through with strong attention to detail are necessary.
• A high proficiency with revenue systems, reporting tools, data validation, and process documentation is expected.
• A collaborative leadership style with the ability to coach others, create alignment across diverse teams, remain adaptable and accountable, and champion luxury hospitality, wellness, thoughtful guest experiences, and continuous improvement is highly valued.

Skills & Competencies

• Strong commercial and financial acumen with a total-resort revenue mindset.
• Advanced analytical capability and the ability to identify meaningful trends, risks, and opportunities.
• Sound judgment across forecasting, pricing, inventory, distribution, package strategy, and demand management.
• Excellent communication, presentation, relationship management, and influencing skills.
• Exceptional organization, prioritization, project management, and follow-through with strong attention to detail.
• A high proficiency with revenue systems, reporting tools, data validation, and process documentation.
• A collaborative leadership style with the ability to coach others, create alignment across diverse teams, remain adaptable and accountable, and champion luxury hospitality, wellness, thoughtful guest experiences, and continuous improvement.