Assistant Director of Operations
About Us
Community LIFE is a Program of All-inclusive Care for the Elderly (PACE), committed to empowering older adults to remain at home while preserving their dignity, independence and quality of life. Our program brings the region’s experts in geriatric medicine and care together to work as a team in specialized Day Centers, to help older adults enjoy the highest quality of life possible. Our professionals are committed to keeping older adults independent, and in their homes. Our wide range of services are designed to meet the varied needs of seniors, and include medical care, social services, meals, activities, transportation and much more.
About the Role
The Assistant Director of Operations (ADO) assists with the growth, development and administration of the Community LIFE program, while supporting operational departments of the organization through delivery of high-quality participant services within a culture of responsibility and accountability, in the most efficient and effective manner, embodying the spirit of the PACE model of care. The ADO works with the Director of Operations to integrate non-clinical Community LIFE Center operations with clinical services to provide high-quality care coordination for the frail elderly within regulatory requirements. The ADO provides strategic and operational leadership across Community LIFE centers, integrating center operations to ensure high-quality, compliant, and efficient participant care. This role partners closely with clinical and operational leaders to align interdisciplinary services, optimize workflows, and implement best practices that support the PACE model.
Location: Position is based in Forest Hills, PA with extensive local travel throughout Community LIFE service area (mileage reimbursed).
Responsibilities
- Assess, plan care for, and provide service to frail elders.
- Manage people, processes, and equipment in multiple locations in a highly regulated health care environment.
- Interpret regulations, write plans, and track progress.
- Provide strategic and operational leadership to integrate center operations for high-quality, compliant, and efficient participant care.
- Partner with clinical and operational leaders to align interdisciplinary services, optimize workflows, and implement best practices supporting the PACE model.
- Demonstrate strong leadership, training, analytical, organizational, and problem-solving skills.
- Facilitate conflict resolution and manage multiple priorities.
- Work effectively with staff, participants, providers, and referral sources.
Requirements
- Bachelor’s degree in health administration, public health, business administration or other relevant discipline. Master’s degree preferred.
- Minimum of seven years’ experience in a health care setting, preferably as an effective team member in a Program for All-Inclusive Care for the Elderly (PACE) model.
- Minimum of five years of supervisory experience.
- Valid PA Driver’s License.
Skills
- Strong leadership and training skills.
- Excellent written and oral communication skills.
- Strong organizational and planning skills; ability to manage multiple priorities.
- Working knowledge of utilization review, quality assurance, and managed health care concepts.
- Working knowledge of local health care and geriatric service networks.
- Strong facilitation and conflict resolution skills.
- Knowledge of needs of elderly population in various disciplines.
- Ability to appreciate and enjoy working with elderly individuals.
- Interest in geriatrics and community-based programming.
- Dependability, resourcefulness, and flexibility.
Benefits
- 5 Weeks Paid Time Off
- 7 Paid Holidays
- Medical, Dental and Vision insurance
- Life Insurance
- Long Term Disability Insurance
- Automatic Contribution to a 403(b) retirement plan
- Tuition Reimbursement
- Mileage Reimbursement at the federal rate
- Public Service Student Loan Forgiveness (PSLF)