Assistant Director of Operations

Position Overview

The Assistant Director of Operations will support the Director Distribution Operations leader in warehouse, transportation, and supportive operational functions for the distribution center.

About the Role

Evaluate performance and potential of all distribution center functions, address performance gaps, and take corrective action to ensure delivery against operating objectives. Support preparation of and delivery against annual operation plans for campus operations. Forecast and develop plans for peak and holiday staffing, equipment, and scheduling. Create high customer service expectations among team members; monitor results, address gaps. Communicate with Account Team, Customer Service, Senior Leadership, and Customer on any late deliveries, special requests, or service gaps. Direct the adoption and use of improved processes, new assets, and new facilities; accountable for achieving incremental business results from the use of these investments. Collaborate cross-functionally with other business units as needed to ensure customer satisfaction, further company initiatives, and drive company results. Maintain a safe environment for team members and visitors in accordance with company policies and health and safety regulations; accountable for providing a safe work environment, elimination of accidents, and the security of distribution center facilities and team members while on property. Oversee record keeping, regulatory compliance, inspections, audits, safety training, associate development, etc. Assist in the development of individual and team performance improvement goals aimed at supporting achievement of campus and company objectives. Conduct performance appraisals. Support succession planning, team building, and engagement activities.

Responsibilities

• Evaluate performance and potential of all distribution center functions, address performance gaps, and take corrective action to ensure delivery against operating objectives.
• Support preparation of and delivery against annual operation plans for campus operations.
• Create high customer service expectations among team members; monitor results, address gaps.
• Communicate with Account Team, Customer Service, Senior Leadership, and Customer on any late deliveries, special requests, or service gaps.
• Direct the adoption and use of improved processes, new assets, and new facilities; accountable for achieving incremental business results from the use of these investments.
• Maintain a safe environment for team members and visitors in accordance with company policies and health and safety regulations; accountable for providing a safe work environment, elimination of accidents, and the security of distribution center facilities and team members while on property.
• Oversee record keeping, regulatory compliance, inspections, audits, safety training, associate development, etc.
• Assist in the development of individual and team performance improvement goals aimed at supporting achievement of campus and company objectives.
• Conduct performance appraisals.
• Support succession planning, team building, and engagement activities.

Requirements

• Evaluate performance and potential of all distribution center functions, address performance gaps, and take corrective action to ensure delivery against operating objectives.
• Support preparation of and delivery against annual operation plans for campus operations.
• Create high customer service expectations among team members; monitor results, address gaps.
• Communicate with Account Team, Customer Service, Senior Leadership, and Customer on any late deliveries, special requests, or service gaps.
• Direct the adoption and use of improved processes, new assets, and new facilities; accountable for achieving incremental business results from the use of these investments.
• Maintain a safe environment for team members and visitors in accordance with company policies and health and safety regulations; accountable for providing a safe work environment, elimination of accidents, and the security of distribution center facilities and team members while on property.
• Oversee record keeping, regulatory compliance, inspections, audits, safety training, associate development, etc.
• Assist in the development of individual and team performance improvement goals aimed at supporting achievement of campus and company objectives.
• Conduct performance appraisals.
• Support succession planning, team building, and engagement activities.

Qualifications

• Bachelor's Degree - General Studies
• Work experience in retail operations, distribution, transportation, logistics and / or supply chain management or an equivalent combination of education and experience

Skills

• Extensive experience and skill in retail distribution processes, logistics, supply chain management, warehouse operations, transportation operations
• Familiarity with D.O.T regulations, tractor/trailer operations
• Strong leadership skills including team facilitation, training, and motivation; able to work well with all levels of team members with different background and needs

Benefits

No benefits are mentioned in the job posting.

Pay

The pay range for this position is not specified in the job posting.

Schedule

The shift for this position is 2nd Shift (United States of America).