Assistant Operations Manager

Job Purpose

The Assistant Operations Manager plays a crucial role in coordinating and managing all operational activities to ensure the branch operations meet the company's objectives in customer service, safety, image, and profitability. The Assistant Operations Manager contributes to organizational success through strategic leadership and effective communication to drive operational excellence and customer service.

Essential Duties and Responsibilities

• Ensure team members uphold integrity in line with company values.
• Execute company initiatives to enhance customer service.
• Prioritize obligations to co-workers, customers, and vendors.
• Demonstrate Good Stewardship
• Be accountable for fixed operations' performance (parts, service, body shop).
• Collaborate with key team members to ensure high-quality results and customer satisfaction.
• Make sound business decisions.
• Foster Lifelong Learning
• Partner with Human Resources to recruit, develop, and retain exceptional associates.
• Aid in resolving challenges and seizing opportunities.
• Drive accountability and continuous improvement in knowledge and skills.
• Create Positive Experiences
• Effectively manage relationships with employees, customers, suppliers, and vendors.
• Cultivate a relationship-based, family-driven culture whereby associates, customers, and suppliers are able to contribute to their maximum potential.
• Exhibit Pioneering Spirit
• Constantly seek opportunities to improve operational processes, customer service, and branch profitability.
• Generate and share innovative ideas across the organization.
• Oversee Daily Performance Review
• Perform financial analysis, establish annual budgets, and develop marketing plans.
• Appropriately manage customer, supplier, and vendor interactions.
• Team Leadership
• Ensure effective teamwork among branch personnel.
• Hire, train, lead, and monitor the performance of the branch operational activities.
• Resolve customer complaints and associate issues.
• Regulatory Compliance
• Stay abreast of federal, state, and local regulations affecting operations.
• Ensure compliance, including hazardous waste disposal and OSHA Right-to-Know regulations.
• Provide necessary training on regulations and ethical practices.

Minimum Qualifications

• Bachelor's degree or an equivalent combination of education & experience.
• A minimum of five years of operations experience in a retail setting.
• Supervisory skills include coaching, training, and motivating subordinates to reach established department goals.
• Ability to manage and prioritize multiple projects that impact all areas of the business.
• Verifiable analytical skills and experience in making sound business decisions.
• Strong communication and interpersonal skills to deal with customers, employees, and vendors.
• Intermediate computer experience, including collaborative software applications.

What's In It For You?

• We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.

Company Information

• JX Enterprises, Inc. is an equal opportunity employer.