Assistant Operations Manager

About the role

The Assistant Operations Manager oversees terminal operations and staff, ensuring efficient, safe, and productive services for assigned customers, terminals, and cargo types. They also participate in setting and achieving operational and financial goals while embodying Ports America's values.

Responsibilities

• Effectively manage the work activities of the Foreman, Labor, and other personnel; ensuring performance expectations and customer needs are met.
• Determine the amount of labor needed for each day and ensure labor is ordered appropriately for your assigned area.
• Make decisions affecting overtime costs and general expenditures and ensure they are made in the best interests of the company and customers.
• Determine additional staffing/labor needs and contact appropriate representatives in advance, ensuring cost-effective staffing and availability.
• Ensure payroll accuracy and make appropriate changes as needed.
• Ensure compliance with the company’s Safety program.
• Ensure all labor and staff comply with accident prevention/workers' compensation programs and procedures.
• Work closely with Maintenance & Repair/Terminal Departments to ensure the appropriate equipment allocation meets operational demands.
• Maintain positive relations with Labor and ensure that the Collective Bargaining Agreements are understood and adhered to.
• Ensure that performance issues of employees under his/her supervision are addressed, and corrective action/discipline is imposed when circumstances warrant.
• Advise leadership of labor matters and assist in adjudicating all complaints filed including grievances.
• Participate in regular training and feedback to labor and management staff.
• Communicate areas of accountability and performance expectations to labor and management staff.
• Develop, communicate, maintain, and improve operating and administrative procedures (consistent with area procedures and objectives) designed to provide required information and facilitate internal practices.
• Ensure certifications and required training and clearances are current for you and your staff.
• Ensure that all company policies, procedures, and controls are followed and that required reports are completed accurately, submitted on time to appropriate staff, customers and other designated personnel, and that appropriate staff and labor have a full understanding of these procedures.
• Work a flexible schedule of hours, days, nights, weekends, and holidays as directed by business need.
• Travel to support other operations as needed.

Qualifications

• HS Diploma or GED equivalent
• 2+ years of experience with computerized operating systems, MS Office or related technologies
• 2+ years of management, leadership, and/or supervisory experience
• Obtain and maintain Transportation Workers Identification Card (TWIC) issued by the Department of Homeland Security
• Valid US Driver's License

Preferred Qualifications

• Knowledge of safety and accident prevention codes and regulations
• Knowledge and understanding of cargo stowage and stability
• Proficient in MS Office
• Excellent communication skills both verbal and written
• Able to manage time efficiently
• Able to execute in a fast-paced environment
• Able to plan and organize to ensure efficient execution of plan
• Able to drive and influence the performance of others
• Able to make sound decisions and respond quickly to operational issues

Physical Working Attributes

• Climb up and down a ladder on a vessel multiple-times within a shift
• Work on ships and terminal with engined equipment
• Work in changing hot and cold climates based on weather conditions
• Work in an environment that may be hazardous to persons unable to see and hear fast moving equipment
• Lift, push, and or pull up to 30lbs.

Benefits

Ports America offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

The position requires flexibility in scheduling to accommodate business needs.

Contact Information

If you require additional information about our comprehensive data privacy policy, please contact us via email at human.resources@portsamerica.com. Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.