Assistant Operations Manager

Major Responsibilities

• Manages employees in various functions, to include event setup, conversions and tear down, facility inspections, maintenance, scheduling, and light constructions.
• Directs, supervises and schedules all aspects of Operations including event staffing, grounds, maintenance, housekeeping, setups and change overs.
• Directs and motivates subordinates in a respectful manner to keep moral at a high level. Must be able to work well with others.
• Communicates and manages staff to execute relevant event information in order to ensure all tasks are completed per Event Request details to sure facility readiness and smooth operation.
• Manage full and part-time staff to include interviewing, hiring and training; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems.
• Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility and corporation.
• Implement and train all employees on the operating procedures, emergency plans, and safety/risk management policies that conform to corporate standards.
• Prepares written disciplinary actions, memos.
• Develop, recommend and plan preventive maintenance programs for facility equipment/repairs and systems through SMG’s ALTUM and manage work order process.
• Maintain current Globally Harmonized System (GHS), former Safety Data Sheet (SDS), on all products and ensure proper labeling and warning are posted.
• Manage and direct cleaning tasks of maintenance crew to perform daily, event and regularly scheduled cleaning services.
• Responsible for directing the overall maintenance of the venue, including carpet repair/cleaning, office cleaning, painting of interior/exterior, bathroom maintenance, housekeeping, and other repairs/maintenance as needed and logged.
• Ensure adherence to safety codes, ensuring adherence to OSHA and other safety related codes.
• Interacts with other divisions regarding facility conditions.
• Continual inspects facilities before, during and after assigned events or clean-ups.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Aid in the preparation, negotiation, and review of service agreements with vendors including, consumable products, landscaping services, and trash and recycling services.
• Manage building related projects and prepare written documents and reports.
• Conduct regular staff/department meetings in align with GBAC certifications

KNOWLEDGE, SKILLS & ABILITIES

• Bachelor’s degree from an accredited four-year college or university, preferred.
• Three (3) years related experience and/or training in the public assembly industry in an operations position; or an equivalent combination of education and experience.
• Possess leadership skills and experience in supervising/training personnel, scheduling, time management, and purchasing procedures through verbal or written communications.
• Must be able to speak, read, and write English fluently.
• Able to be a team player and to work well with others.
• Must possess excellent organizational, communication, and planning skills.
• Basic Microsoft Office skills (Word, Excel, Outlook) and ability to learn required business systems.
• HVAC experience a plus.
• Experience in proper cleaning solutions and overall repair/maintenance.
• Must have immediate knowledge of electrical systems and plumbing systems -- National Electrical Code a plus.
• Able to work evenings, nights, days, holidays, and weekends as required.