Assistant Operations Manager

About the role

Matrix Basement Finishing is seeking an experienced Assistant Construction Operations Manager to help lead day-to-day residential construction operations from our Arlington Heights headquarters. This is a hands-on leadership position for someone who understands residential construction, can manage multiple projects and priorities, and knows how to hold field teams and subcontractors accountable.

Responsibilities

• Support the Operations Manager in overseeing daily residential construction operations.
• Monitor active projects, schedules, milestones, delays, and outstanding action items.
• Work directly with Field Managers to maintain project progress and accountability.
• Identify projects at risk of delay and coordinate corrective action.
• Cookordinate subcontractor availability, scheduling, performance, and project needs.
• Help ensure labor, materials, permits, inspections, plans, and project documentation are ready when needed.
• Resolve day-to-day construction, scheduling, vendor, subcontractor, and customer issues.
• Maintain accurate project information and documentation within Buildertrend.
• Support permit and inspection tracking and follow up on corrections or failed inspections.
• Review recurring quality, scheduling, and operational problems and help implement solutions.
• Aid in escalated customer concerns involving construction, scheduling, workmanship, or communication.
• Coach, support, and hold Field Managers and Operations team members accountable.
• Improve communication between Operations, Field Management, Sales, Design, Accounting, Recruiting, vendors, and subcontractors.
• Aid in developing and improving construction processes, procedures, and operational systems.
• Provide operational leadership and decision-making support when the Operations Manager is unavailable.

Requirements

• Minimum of 5 years of residential construction, remodeling, project management, or construction operations experience.
• At least 2 years of experience leading people, subcontractors, projects, or construction teams.
• Strong understanding of residential construction sequencing and project lifecycle management.
• Demonstrated ability to manage multiple active construction projects or operational priorities simultaneously.
• Experience working directly with subcontractors and construction trades.
• Strong problem-solving and decision-making abilities.
• Ability to hold others accountable while maintaining professional working relationships.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to identify risks and act before they become larger operational problems.
• Proficiency with Microsoft Office and construction or project-management software.
• Ability to work independently and make sound operational decisions within established company guidelines.

Preferred

• Experience in basement finishing, residential remodeling, renovation, or homebuilding.
• Previous experience as an Assistant Operations Manager, Project Manager, Senior Project Manager, Construction Manager, Production Manager, or similar role.
• Experience using Buildertrend.
• Experience managing Field Managers or construction project managers.
• Experience with residential permitting and municipal inspections.
• Experience managing subcontractor networks.
• Experience with project budgeting, job costing, change orders, and production reporting.
• Bachelor's degree in Construction Management, Business, Operations Management, or a related field.