Assistant Operations Manager

About the role

Pawsitive Dawg Walking and Pet Sitting is a force-free, fear-free pet care company serving Waltham, Massachusetts and nearby communities. Since 2012, the company has built its reputation on dependable service, exceptional pet care, and a genuine commitment to the wellbeing of pets, clients, and team members. This role will help strengthen day-to-day execution while supporting the company's continued growth.

What You'll Do

• Lead day-to-day field operations across the business, ensuring team leaders, coordinators, and specialists are aligned, accountable, and supported.
• Oversee staffing, scheduling, service coverage, and workflow execution so visits are completed reliably, safely, and to company standards.
• Provide direct in-the-field pet care visits, including dog walking, pet sitting, and other client services, while modeling force-free, fear-free handling and strong documentation practices.
• Coach and develop team leaders and staff through regular feedback, problem-solving, and performance support.
• Partner in hiring, onboarding, and training efforts to help bring in strong team members and set them up for success.
• Improve systems, communication, and processes that make the operation more efficient, consistent, and sustainable as the company grows.

What Success Looks Like

• Within the first 6 months, daily operations are running with stronger consistency, fewer service gaps, and better communication across the team.
• Team leaders, coordinators, and specialists are receiving clear direction, timely coaching, and stronger accountability.
• Hiring, onboarding, and early training processes are better coordinated, with new team members becoming productive faster and with more confidence.
• Clients experience smooth service, responsive communication, and continued trust in the quality of care.
• Field visits are completed professionally and safely, and company standards for pet handling, visit notes, and reliability are consistently upheld.

What We're Looking For

• A strong candidate will likely bring:
• - 3+ years of leadership, supervisory, operations, hiring, training, or team development experience.
• - Prior hands-on experience in pet care, veterinary, shelter, daycare, grooming, or a related animal-focused environment.
• - The ability to oversee multiple people and priorities while staying calm, organized, and solutions-focused.
• - Strong communication skills and sound judgment with both staff and clients.
• - Confidence coaching others, reinforcing standards, and helping people grow.
• - Comfort using scheduling tools, mobile apps, Google Workspace, and documentation systems.
• - A valid driver's license, reliable transportation, current auto insurance, and the ability to travel locally.
• - Availability for weekends, some holidays, and occasional urgent coverage needs.
• - A genuine commitment to force-free, fear-free care and high professional standards.

Compensation and Benefits

• Compensation: $22-$26 per hour, depending on experience, plus cell phone stipend, mileage reimbursement and tips.
• Benefits and perks may include:
• - Weekly direct deposit
• - Mileage reimbursement
• - Cell phone stipend
• - Tech stipend
• - Simple IRA with 2% non-elective employer contribution
• - Paid sick time
• - Paid time off
• - Holiday pay
• - Wellness stipend
• - Pet First Aid and CPR certification
• - Fear Free certification
• - Opportunity to pursue additional professional development and growth within the company

Employment type

This role is full-time.

Work Location / Schedule

This role is based in Waltham, MA, with local travel required to nearby service areas including Waltham, Belmont, Watertown, and surrounding communities. This is a hybrid field-based operations role that includes both administrative leadership work and in-the-field pet care visits.

Schedule options

• Monday, Tuesday, Friday, Saturday, and Sunday between 8:00 a.m.-4:30 p.m.
• Tuesday through Saturday between 9:00 a.m.-5:30 p.m.
• Wednesday through Sunday between 7:00 a.m.-3:30 p.m.
• Monday through Friday between 7:30 a.m.-4:00 p.m., with one evening and one weekend per month

How to Apply

If you're excited by the opportunity to lead people, improve operations, and stay connected to hands-on pet care, we encourage you to apply for the Assistant Operations Manager role at Pawsitive Dawg Walking and Pet Sitting.