Assistant Operations Manager

Essential Duties & Responsibilities

• Resolve patient account issues
• Address A/R accounts with patients before treatment is rendered
• Manage offices collection accounts and all incoming web inquiries and email correspondence
• Maintains an environment which promotes an outstanding patient experience
• Ensures the office is clean & presentable on a daily basis
• Manage schedule for front desk staff and arrange coverage for time off and delegate duties
• Process payroll as needed for all administrative staff
• Aid as backup for patient coordinator and specialty treatment coordinators when needed
• Address performance concerns with patient coordinators as needed
• Responsible for new employee orientation and training in the office
• Train and update patient coordinators and new employees on policy changes and new hire training including HIPPA, OSHA and Sexual Harassment
• Aid w/ DV Login
• Uniform Ordering
• Schedule Management
• Daily Dashboard Management
• Retail Product Inventory Management
• Router Slips and Charts Critique
• Charts Transfer Oversight
• Bank Deposit and Petty Cash Oversight
• Order Business Office Supplies
• Compliance with Federal, State and other regulations (OSHA, WC, Dental Board, HIPPA, ADA, DOL, Company policies & procedures)

Qualifications

• High School Diploma or GED
• 3 or more years of dental front desk experience
• Management experience preferred

Skills & Abilities

• Proven track record of developing highly productive working relationships
• Strong computer skills including: Microsoft Office and Healthcare Practice Management systems
• Superior customer services skills and successful record of customer relations management
• Excellent written and interpersonal communication skills
• Ability to work independently and professionally in a fast past environment
• Ability to handle highly sensitive and confidential information in a manner that inspires confidence and trust
• Successful record of managing multiple projects with correct prioritization and time management skills
• Understanding of P&L process
• Knowledge of insurance preferred