Assistant Director of Operations

About the role

The Assistant Director of Operations is responsible for leading our team at The University of California Berkeley – ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.

Responsibilities

• Identifying opportunities and driving continual improvement in our location operations
• Building a strong partnership with locations partners
• Delivering against our financial goals and budgets
• Coaching the operations management team
• Representing Levy and building relationships with key partners and vendors
• Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location
• Reviewing and developing action plans to best achieve business goals
• Leading the continual development of the location’s food story and guest experience
• Completing team member performance reviews including career development planning and compensation reviews
• Responding to emails, phone calls and any associated administrative work corresponding with role responsibilities
• Reviewing and processing any expense reports submitted by team members in Concur
• Interviewing applicants interested in roles requiring hiring consideration and approval
• Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements
• Overseeing season planning process ensuring alignment with Levy and partner expectations/goals
• Coaching team members for optimal performance and engagement
• Leading manager meetings to engage, inform and build alignment
• Conducting event walks interacting with team members, guests, partners and VIPs
• Identifying and planning for management support needs when the business will exceed the location’s current resources
• Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness
• Completing corrective action, where necessary, to hold team members accountable and improve future performance
• Personally lead the coaching and mentoring of future talent within the location – developing the next generation of leaders
• Ensuring all financial reporting is completed in a timely and accurate manner
• Driving shrinkage prevention efforts to minimize financial risk to the business
• Leading continual operational improvement planning
• Engagement planning in collaboration with the leadership team, so our team feels supported by and committed to Levy
• Working with the Director of Operations as one of the figureheads at the location for Levy’s Work of Change initiative – build a diverse and inclusive team who represent the community the location serves

Qualifications

• Bachelor’s degree preferred, Associate’s degree required; or equivalent and relevant experience
• At least 1-3 years of experience, preferred
• Strong work ethic, intense drive and initiative for quality and customer service
• Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required
• Able to communicate effectively with management team, guests and team members
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook, preferred

Requirements

• Required to work in various weather elements
• Must be flexible with your schedule and able to work different shifts
• React with physical and mental alertness in emergency situations
• Able to demonstrate the physical stamina and agility required to be mobile for long periods throughout the day

Benefits

MedicalDentalVisionLife Insurance/ADDisability InsuranceRetirement PlanFlexible Time Off PlanPaid Parental LeaveHoliday Time Off (varies by site/state)Personal LeaveAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)