Assistant Director of Operations

About the role

As part of the management team, the assistant director of operations works under the direction of the general manager at a unit with $1.51-3.5M in managed volume to plan, organize, direct, and lead a specific area or cost center within the client location. This position assumes responsibility for some or all of the following: budget compliance, sanitation, safety, health regulation compliance, food preparation, service of food, and staff training and development; follows all systems and established procedures. The assistant director of operations interacts with staff, customers, guests, and other facility department personnel. This individual coaches direct reports and/or ensures that hourly team members perform competently in their roles and achieve department goals.

Why you'll love this role

• Create a Smile: Ensure every guest and client interaction in your area is welcoming, seamless, and exceeds expectations.
• Join a Caring Team: Inspire and support managers and staff in a collaborative, inclusive environment that encourages engagement and professional development.
• Bring Your Energy: Take ownership of operations, including staffing, budgeting, and performance monitoring, to drive efficiency and excellence.
• Connect With Heart: Build meaningful relationships with clients, guests, and team members while fostering trust, engagement, and a positive service culture.
• Reach Your Goals: Grow professionally by leading operational excellence, team development, and strategic initiatives within your area.

What makes you a great fit

• 8+ years of professional experience, including 6+ years in food service management; degree in Culinary, Hospitality Management, Business, or related field preferred.
• Responsible for managing a specific area or cost center, ensuring high standards in food quality, service, and compliance with company systems and regulatory requirements.
• Skilled in monitoring budgets, tracking costs, controlling waste and overproduction, and ensuring adherence to financial guidelines.
• Experienced in coaching, training, and supervising managers and hourly team members, ensuring competence, productivity, and achievement of department goals.
• Focused on creating exceptional guest and client experiences, actively seeking feedback, building rapport, and modeling Parkhurst Hospitality standards.

Our commitment to you

• Schedule: Full-time role averaging 50 hours per week, including evenings and weekends.
• Health and Well-Being: Medical, dental, vision, life insurance, and 401(k), Paid Time Off.
• Career Growth: Access to Smile Universe training and internal promotion pathways.
• Welcoming and Fun: Free meals during shift, monthly family meal, and 20% discount at all ENPHG brands.