Assistant Director of Operations

Position Overview

Reporting into Director of Operations, the Assistant Director of Operations will assist with leading a team of associates and be responsible for overseeing the Food and Beverage programs and venue operations of their assigned Puttshack venue location.

Position Responsibilities

• Oversee day-to-day operations across all areas of the venue, including game technology, food & beverage, and overall environment.
• Work with Director of Operations to optimize venue operations to meet and exceed key metrics to enhance efficiency, profitability, and guest satisfaction.
• Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives.
• Manage daily systems and reporting within the venue, including scheduling & timekeeping tools, cash handling, inventory, POS, reservation system, Puttshack technology, guest satisfaction, etc.
• Track, store, purchase, and invoice of small wares, food, liquor, and other inventory.
• Hire, train, and develop a team of salaried and hourly associates.
• Partner with DO and Talent Acquisition to maintain proper staffing levels.
• Collaborate with DO, Talent, and Training teams to ensure positive and effective onboarding and training programs.
• Create and manage associate schedules using weekly and daily forecasts.
• Foster a positive and inclusive work environment that promotes teamwork and associate engagement.
• Drive accountability and consistency by providing constructive coaching and feedback.
• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.
• Monitor guest feedback through online reviews, surveys, third-party shoppers, etc. and work with DO to implement improvements based on insights.
• Develop and maintain strong relationships with key stakeholders, including guests, partners, and vendors.
• Ensure all locations comply with health and safety regulations within a food beverage environment.
• Address and resolve any operational or safety issues promptly.
• Ensure the venue operates accordingly to all local, state, and federal employment laws and regulations, including wage & hour, health, & safety.

Required Skills And Experience

• Minimum of 7 years of experience within a high-volume food & beverage, hospitality, and/or social entertainment venue with $6MM+ in sales, including at least 4 years of experience serving in a management level role leading departments and responsible for leading and developing a team.
• Proven track record of driving operational excellence and achieving financial targets.
• Strong knowledge and understanding of food & beverage operations, including full-service from-scratch kitchen and bar.
• Strong leadership skills with the ability to motivate and manage a diverse team, with a passion for teaching and training.
• Excellent communication and interpersonal skills.
• Tech savvy and willingness to learn new systems and tools.
• Flexible and adaptable to change.
• Flexible availability to work evenings, weekends, and holidays, as well as occasional travel.

Preferred Skills And Experience

• Experience within a high-growth start-up, including building and implementing SOPS, programs, and policies from scratch.
• Experience with managing and executing Beverage Programs and oversight of Beverage operations, programs and processes for full-service restaurants.
• SERV safe or Department of Health certification a plus.
• Bachelor’s degree in related field, hospitality or business management preferred.