Assistant Director of Food and Beverage

About the Role

The Assistant Director of Food & Beverage serves as a strategic business leader responsible for supporting the overall leadership, performance, and direction of the Food & Beverage division at Miraval Austin Resort and Spa. This role provides oversight of multiple restaurants, bars, in-room dining, banquet operations, and other food and beverage experiences while driving financial performance, operational excellence, colleague engagement, and guest satisfaction. The position partners closely with Resort Leadership, Finance, Revenue Management, Sales, Events, Culinary, and Operations teams to develop and execute business strategies that maximize profitability, enhance the guest experience, and strengthen organizational capability.

Responsibilities

• Support the strategic direction and overall performance of the Food & Beverage division.
• Participate as an active member of the resort leadership team and contribute to hotel-wide operational and business initiatives.
• Drive departmental revenue growth, profitability, and guest satisfaction across all outlets and banquet operations.
• Analyze business pace, market trends, guest demand, and operational performance to develop proactive business strategies.
• Identify opportunities to improve productivity, operational efficiency, service delivery, and financial performance.
• Lead implementation of new concepts, service initiatives, systems, and continuous improvement efforts.
• Assist in developing and executing annual operating budgets, forecasts, and business plans.
• Partner with Revenue Management and Sales teams to maximize outlet and banquet revenue opportunities.
• Conduct detailed analysis of financial statements, P&L performance, labor metrics, and operating expenses.
• Develop action plans to address performance gaps and achieve financial targets.
• Oversee forecasting, payroll administration, labor controls, inventory management, and expense management processes.
• Ensure compliance with financial controls, cash handling procedures, checkbook balancing, and company policies.
• Monitor productivity standards and implement labor strategies aligned with forecasted business levels.
• Provide oversight and strategic guidance across all Food & Beverage outlets and banquet operations.
• Ensure exceptional guest experiences through consistent execution of luxury service standards.
• Collaborate with Culinary and Operations teams to maintain quality standards, operational consistency, and service excellence.
• Resolve escalated guest concerns and implement solutions that improve overall guest satisfaction.
• Maintain compliance with Hyatt brand standards, Miraval service expectations, and operational policies.
• Lead, coach, mentor, and develop department leaders and managers.
• Support recruitment, succession planning, onboarding, retention, and leadership development initiatives.
• Foster a culture of accountability, engagement, collaboration, and continuous improvement.
• Build organizational capability and bench strength through ongoing coaching and performance management.
• Promote an environment that reflects Miraval's purpose-driven culture and commitment to colleague wellbeing.
• Partner closely with Finance, Revenue Management, Sales, Events, Culinary, Human Resources, and Hotel Operations.
• Support resort-wide initiatives that drive guest satisfaction, colleague engagement, and financial performance.
• Contribute to strategic planning discussions and operational decision-making across the resort.

Qualifications

• Minimum 6–8 years of progressive Food & Beverage leadership experience within luxury hotels, resorts, or hospitality environments.
• Minimum 3–5 years in a senior Food & Beverage leadership role with direct responsibility for financial performance and labor management.
• Previous Hyatt experience strongly preferred.
• Luxury resort experience preferred.
• Hotel opening or major renovation experience preferred.
• Demonstrated success leading high-volume, multi-outlet food and beverage operations.
• Strong financial acumen with experience managing budgets, forecasting, labor productivity, and P&L performance.
• Proven ability to develop leaders and build high-performing teams.
• Strong business planning, analytical, and strategic thinking capabilities.
• Excellent communication, presentation, organizational, and interpersonal skills.
• Proficient in Microsoft Excel, Word, and hospitality business systems.
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Benefits

• iAm Days: Spend a paid 8 hours experiencing Miraval, twice per year.
• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth.
• Discounted and Complimentary Hyatt Hotel nights.
• Medical, Prescription, Dental, and Vision Insurance starting on the 30th day of employment.
• 401K with company match.
• Generous Paid Time Off program.
• Paid Family Bonding Time and Adoption Assistance.
• Complimentary daily colleague meals.
• Employee Stock Purchase Plan.
• Access to resort facilities including spa services, programs, hiking trails, and fitness center.

*Exact benefit package is contingent on status.