Assistant Director of Food and Beverage

Job Number: 26088883 | Full Time | On-site at 401 E Upper Wacker Dr, Chicago, Illinois, 60601

About the Role

Assists in leading the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering. Oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. Ensures the food and beverage/culinary operation meets the brand’s target customer needs, focuses on growing revenues, and maximizes financial performance. Delivers products and services to meet or exceed guest expectations and provides a return on investment.

Qualifications

• High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.

Responsibilities

Developing and Executing Food and Beverage Strategy and Goals

• Works with direct reports to develop and implement promotions, food and wine pairings, menu items, and presentations.
• Develops a food and beverage operating strategy aligned with the brand’s business strategy and leads its execution.
• Ensures integration of departmental goals in game plans.

Leading Food and Beverage Teams

• Ensures regular, on-going communication in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
• Reviews business in-house and potential business in the surrounding area to troubleshoot challenges/conflicts.
• Reviews staffing levels to ensure guest service and operational needs are met.
• Sets expectations and holds the food and beverage leadership team accountable for service behaviors.
• Provides feedback to employees based on observation of service behaviors.
• Utilizes employee feedback and an “open door” policy to address employee problems or concerns.
• Communicates critical information from pre- and post-convention meetings to areas of responsibility.
• Estimates food, liquor, wine, and other beverage consumption to anticipate purchase amounts.
• Orders and purchases equipment and supplies.

Maximizing Food and Beverage Revenue

• Reviews financial reports and statements to determine performance against budget.
• Ensures cash control and liquor control policies are in place and followed.
• Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
• Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.
• Strives to improve service performance.

Managing and Conducting Human Resource Activities

• Ensures property policies are administered fairly and consistently, including disciplinary procedures and documentation.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Communicates and executes departmental and property emergency procedures.
• Hires food & beverage leadership team members with strong functional expertise, creativity, and entrepreneurial leadership.
• Ensures new hires participate in orientation and receive appropriate training.
• Sets goals and expectations for direct reports using the performance review process.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.

Pay

$91,000 - $119,000 Annually | Bonus Eligible

Benefits

Marriott International offers a wide range of benefits designed to support you and your family, enrich wellbeing, empower careers, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position, and location.