Assistant Director Grad Operations

Technology / CRM System Administration & Maintenance

• Assist in the creation and/or maintenance, and testing (as needed), of workflows, portals, forms (application, inquiry, event, etc.), rules, fields, prompts, email campaigns, Slate's user roles, permissions, and overall system security, dashboards, and reports to support graduate recruitment, application processing, and enrollment analytics.
• Monitor daily automated data exports/imports and ensure data integrity and oversee import/export processes, including test scores, inquiry data, and application information.
• Evaluate and improve both internal and third-party integrations with Slate.
• Work in concert with Associate Director of Graduate Enrollment Communications to review messages and ensure they are delivered to target audiences utilizing appropriate selection criteria from CRM database.
• Create and update user guides, documentation, and resources for staff to maximize the effective use of Slate.
• Stay current with Slate updates, releases, and best practices to continuously improve the system's performance and capabilities.
• Troubleshoot issues with system functionality as it relates to the graduate application, mailings, forms, campaigns and associated rules.

Duties And Responsibilities

• Process documents from graduate applicants including but not limited to: college transcripts, reference letters, certificates of admission, response forms, and test scores, and so forth.
• Verify accuracy of data in Slate and Banner for graduate applicants by working edit reports, and updating the Banner system with correct information.
• Enter graduate admission decisions, process change of major and deferral of admission requests, etc., received from academic departments.

Customer Service

• Provide unqualified and exemplary customer service to admissions constituents (i.e. prospective students, as well as Seton Hall University faculty and staff).
• Respond to inquiries and questions from graduate applicants to ensure they submit required admission documentation.
• Provide general admissions information and University location directions to prospective students and callers as necessary
• Correspond via email and phone with applicants regarding their admission decisions.

Graduate Recruitment

• Support in advancing the University's graduate recruitment, enrollment and reporting goals.
• Aid in the identification, execution, and assessment of student recruiting events, including information sessions both on and off campus, Graduate Open Houses, and so forth.

Required Qualifications

• Associates degree required; Bachelors degree preferred
• 1-3 years Relevant work experience in admissions operations, enrollment management, or higher education technology
• Moderate to advanced experience within Technolutions' Slate platform
• Strong problem-solving abilities with attention to detail and data accuracy
• Excellent interpersonal and communication skills with ability to work effectively, independently and with various stakeholders

Desired Qualifications

• Demonstrated analytical skills with proficiency in data analysis and accurate reporting.
• Project management and organizational skills are essential
• Experience with Ellucian Banner a plus
• Proficiency in Microsoft Office Suite

Pay Range

$49,600 - $68,200

Schedule

Full Time

Benefits Information

Full Time Benefits Life today is complex. That's why Seton Hall University offers a comprehensive package of benefits and programs to help you simplify and enrich your life. These benefits are important elements of your total university compensation package. Benefits include but are not limited to bundled medical, prescription, and vision insurance, dental insurance, and life insurance, and retirement plan. More information is available at https://www.shu.edu/human-resources/benefits.html.

Seton Hall University is committed to programs of Equal Employment Opportunity (EEO).