Assistant Director, Operations

About the role

The Assistant Director, Operations (ADO) oversees the operations of at least one 24/7 front desk and mail and package room, manages the overall and daily operational needs of one or more undergraduate residence halls, coordinates delivery of services to support residence hall activities, and participates in planning, problem-solving, and operational meetings.

Responsibilities

• Oversees the operations of at least one 24/7 front desk and mail and package room, including supervision and scheduling of unionized clerical staff, ordering supplies, managing customer service issues, assisting with technology, overseeing mail and package operation, and managing keys and access cards.
• Manages the overall and daily operational needs of one or more undergraduate residence halls including mail and packages, building and room repair timeliness, identifying repairs and facilities upgrades, coordinating access for contractors, communicating to students and staff about building issues, and building access control.
• Manages residence hall furnishings and equipment inventories, repairs, and replacement.
• Provides financial oversight of the operating budget for one or more undergraduate residence hall(s).
• Determines long and short term building operating needs by proposing budgets that meet the needs of the facility and aligns with the strategic objectives of Housing and Residence Life.
• Captures and coordinates delivery of services to support residence hall activities to include residence hall openings, closings, and special events.
• Participates in planning, problem-solving, and operational meetings on the execution of capital level projects, maintenance projects, and renovations.
• Coordinates with staff from other units and supervises the work of contractors as well as facilities union and/or non-union staff.
• Performs other related work as needed.

Requirements

• Minimum requirements include a college or university degree in related field or an equivalent combination of education and experience.
• Knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Qualifications

• Valid driver's license upon offer of employment.
• Pass the University's motor vehicle records process.

Skills

• Knowledge of Microsoft Excel and Word.
• Learn a range of position-related software applications.
• Knowledge of industry standards for residential building services, repairs and maintenance.

Benefits

• Benefits Eligible Yes

Application Documents

• Resume/CV (required)
• Cover Letter (required)
• References Contact Information (optional)