Assistant Director of Operations

Responsibilities

• Oversee daily operations, financial performance, and guest and employee satisfaction within the Food & Beverage Division, which includes our Breakfast, Bar, Culinary, Stewarding, Purchasing, and Banquets departments
• Serve as a member of Hotel Kabuki's Assistant Leadership Committee, partnering with hotel leaders to drive overall guest satisfaction, colleague engagement, and financial performance
• Lead budgeting, forecasting, and labor planning for F&B, implementing cost controls, purchasing procedures, waste reduction strategies, and operational efficiencies to maximize performance and profitability
• Develop and implement food & beverage offerings, concepts, and tactics that drive sales and ensure our F&B program remains innovative and competitive within the current San Francisco market
• Analyze business trends, guest feedback, and operational data to identify opportunities, prioritize investments, and guide departmental decision-making
• Work with Sales & Marketing to develop and execute marketing strategies, F&B promotions, and activations that increase brand visibility and market share
• Elevate our amenity and dining experience programs to align with the JdV brand
• Manage payroll, reporting, inventory, budget, and purchasing for F&B operations
• Establish strategic vendor partnerships that strengthen operational performance, brand positioning, and long-term business growth
• Provide outstanding customer service to hotel guests and patrons of our F&B outlets; exercise empathy, tact, and discretion to resolve guest complaints when they arise
• Drive exceptional guest experiences through elevated food and beverage quality, presentation, cleanliness, and service consistency
• Ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Oversee the development of F&B managers and colleagues: hire, train, empower, coach, and counsel, and implement measures to drive employee satisfaction
• Complete performance and salary reviews for direct reports
• Partner with Front Office and Housekeeping leaders to monitor service delivery, guest satisfaction scores, cleanliness standards, and operational efficiency throughout the hotel
• Serve as the operational leader on duty as needed, supporting all hotel departments and ensuring seamless execution of daily operations
• Provide leadership coverage for Rooms Operations during vacations, transitions, or other business needs, maintaining service standards and operational continuity

Qualifications

• 5+ years of progressive hotel operations leadership experience, with significant Food & Beverage responsibility including multi-venue oversight and at least 3 years leading managers or department heads (preferably with Hyatt)
• Experience supporting or partnering closely with Front Office, Housekeeping, or broader Rooms Operations is strongly preferred
• Demonstrated ability to effectively motivate teams and drive operational change
• Ideal candidate: high energy, creative mindset, entrepreneurial spirit, motivational leadership skills, and customer service orientation
• Excellent written and verbal communication, analytical, and organizational skills
• Ability to problem-solve and work in a fast-paced environment
• Must be proficient in Microsoft Word and Excel
• Ability to work flexible hours including, nights, weekends and holidays
• Ability to lift up to 50 lbs