Assistant Director, DEAP Program (Student Support Specialist)

About the role

The Dedicated to Enrichment, Achievement, and Persistence (DEAP) program serves over 700 students, with a high number of them identifying as first-generation and low-income students on our campus. The Assistant Director manages and coordinates academic and career support services, including First-Year Seminar courses, and oversees the DEAP Lounge.

Responsibilities

• Ensures the provision of excellent college academic counseling and oversight of the program's academic procedures and policies.
• Affords leadership and coordination for all services and initiatives related to academic and career support offered by the DEAP program.
• Serves as a liaison to IU Indianapolis departments, such as the Office of Undergraduate Admissions, Office of Orientation Services, and Academic and Career Development.
• Represents DEAP at campus meetings and serves as liaison to key IU Indianapolis offices.
• Manages and coordinates the day-to-day operations of the DEAP Lounge, including monitoring and reporting usage data, implementing passive programming initiatives, and leading the hiring, training, and supervision of Program Specialists and Peer Academic Coaches.
• Plays a role in developing and implementing programs and initiatives that offer support for students in crisis, facing adversity or challenges, or who belong to an under-represented or minority student population.
• Participates in planning, implementing, and assessing large-scale DEAP signature programs, including Family Reunion, Networking Night, End-of-Year Celebration, and Senior Brunch.
• Provides strategic leadership to the instructional team for DEAP First-Year Seminar courses by designing, implementing, and continuously refining an engaging, outcomes-driven curriculum and high-impact enrichment experiences.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting one-on-one to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
• Measures and evaluates effectiveness of student support initiatives against projected outcomes; regularly prepares reports on impact to students and budget and presents to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.
• Makes process recommendations to manager for improved delivery of service.
• Serves on various campus or cross-functional committees to share student support best practices.

Qualifications

• Required: Bachelor's degree in education, public affairs, public health, counseling, social work, business, or a related field.
• Preferred: Master's degree in higher education student affairs or a related field.
• Required: 5 years in student services, higher education, social work, counseling, law, or a related field.
• PREFERRED: 3 years of supervisory and program management experience with students from low-income, first-generation, and minoritized backgrounds.
• Skills: Proficient written and verbal communication skills; Maintains a high degree of professionalism; Demonstrates time management and priority setting skills; Demonstrates a high commitment to quality; Possesses flexibility to work in a fast-paced, dynamic environment; Seeks to acquire knowledge in area of specialty; Highly thorough and dependable; Demonstrates a high level of accuracy, even under pressure; Possesses a high degree of initiative; Ability to influence internal and/or external constituents; Demonstrates ability to maintain confidential information; Ability to simultaneously handle multiple priorities; Demonstrates excellent judgment and decision making skills; Demonstrates customer service skills; Knowledge of student development, counseling, or career development theories and practices; Knowledge of current needs and trends of diverse student populations; Ability to advise students individually and in groups on student-related matters; Ability to build strong partnerships with students and other university departments.

Benefits

This role offers a comprehensive benefits package including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Pay

$56,000.00 - 59,000.00 annually

Schedule

Sedentary work as well as periods of time moving around an office environment and the campus.