Assistant Clinic Manager

About the role

The Assistant Clinic Manager supports the Clinic Manager in positioning the business for consistent growth by ensuring daily operations are smooth and effective, and by empowering employees.

Responsibilities

• Aid in managing all aspects of clinic operations, including sales, customer service, employee management, and administrative responsibilities.
• Maintain clinic goals such as revenue, margins, practitioner sales, discounts, budgets, and new/return clients.
• Recruit, retain, and develop a high-performing and diverse team.
• Support staff growth through 1:1 touch bases and training.
• Lead by example, being on the floor to enhance client loyalty and brand awareness through superior customer service.
• Address and report client feedback to management and share with impacted employees.
• Work harmoniously and professionally with co-workers and management, maintaining discretion and confidentiality.
• Take initiative to improve systems, policies, and procedures to increase efficiency and service level.
• Assist the leadership team with additional tasks or duties as requested.

Requirements

Required:

• Bachelor's Degree strongly desired; HS Diploma/GED required
• 2+ years of relevant experience in the medical/spa industry, luxury retail, hospitality, or similar industry; 4+ years of experience preferred

• Positive attitude and desire to model a growth mindset for employees
• Flexible schedule to accomplish all major responsibilities, including early mornings, evenings, weekends, and holidays
• Organizational skills with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to unexpected situations
• Written and verbal communication, and active listening skills; ability to communicate at all levels of the organization
• Computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook)
• Fluency in learning new software and technology quickly

Qualifications

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Occasionally stand, walk, use hands to touch, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl
• Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Skills, Knowledge & Expertise

• Skills, Knowledge & Expertise

Benefits

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (24 + hours/week) we offer Medical, Vision, and Dental insurance.

Pay

$27.00 - $42.00 / hour

Schedule

Flexible schedule to accomplish all major responsibilities, including early mornings, evenings, weekends, and holidays