Assistant Clinic Manager

About the role

The Assistant Clinic Manager supports the Clinic Manager in achieving consistent growth by overseeing daily operations, meeting revenue goals, recruiting and developing a high-performing team, and improving systems and procedures.

Responsibilities

• Aid in managing sales, customer service, employee relations, and administrative tasks to align with clinic standards and policies.
• Maintain clinic metrics such as revenue, margins, practitioner sales, discounts, budgets, and client acquisition rates.
• Recruit, train, and mentor a diverse team to enhance clinic performance and client satisfaction.
• Engage with clients to build loyalty and brand awareness through exceptional customer service.
• Address client feedback and communicate it to relevant employees.
• Collaborate with the leadership team to implement improvements and support additional tasks.

Requirements

• Bachelor's degree preferred; HS Diploma/GED required.
• 2+ years of relevant experience in the medical/spa industry, luxury retail, hospitality, or similar fields; 4+ years preferred.
• Proven experience in managing, leading, coaching, and developing diverse teams and specialized talent.
• A positive attitude and a growth mindset for employees.
• Flexible scheduling to cover early mornings, evenings, weekends, and holidays.
• Strong organizational skills and the ability to multitask effectively.
• Effective written and verbal communication skills, including active listening.
• Proficient in computer and phone skills, with the ability to learn new software and technology quickly.

Qualifications

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing, walking, reaching, climbing, stooping, kneeling, crouching, or crawling.
• Occasional lifting up to 20 pounds and occasionally lifting up to 30 pounds.

Skills

• Strong organizational and multitasking skills.
• Effective communication and active listening abilities.
• Proficiency in Microsoft Office applications.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn and adapt.

Benefits

We offer a competitive benefits package including employee discounts, Friends & Family discounts, a supportive team environment, and a 401(k) plan with a company match. Full-time employees receive medical, vision, and dental insurance.

Pay

$27.00 - $42.00 / hour

Schedule

This position requires flexibility to cover various shifts including early mornings, evenings, weekends, and holidays.