Assistant Manager, Clinic Operations

Responsibilities

• Oversee general clinic and staff operations, establishing and implementing goals, objectives, policies, procedures, and systems for the department
• Project manage initiatives as directed by the Director of Clinic Operations or COO, contributing to process improvement and positive P&L growth
• Serve as liaison between leadership and employees, promoting staff performance improvement through training and performance evaluation
• Partner and collaborate with physicians and Administration to ensure clinical standards, regulatory requirements, and operational workflows support the overall company mission
• Cook with HR and Employee Scheduling to ensure adequate staffing for all locations under your purview
• Cook with 3rd party services to ensure continued company operations
• Gather, analyze, and report data for fiscal and statistical analysis

Skills And Abilities

• Cohesive leadership and customer service skills required
• Ability to become a core trainer and super user of EHR (E Clinical Works)
• Excellent communication skills, both verbal and written, with ability to read, write, and speak in English fluently & Multi-Lingual is a plus
• Strong interpersonal, leadership, and problem-solving skills, and the ability to address issues with staff
• Ability to train, mentor, and motivate staff
• Emotional intelligence and manner while assessing performance of employees/performance standards, implementing change, ensuring accountability, and rewarding achievement

Qualifications

• Must be willing to travel to all assigned locations
• Experience using eClinicalWorks preferred
• A minimum of 1-year clinical experience required
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience