Assistant Clinic Manager

About the role

The Assistant Clinic Manager supports the Clinic Manager by facilitating operations, completing administrative tasks, and coaching/developing non‑provider staff. This role blends clinical and business aspects of healthcare to ensure efficient facility operation and quality patient care. The Assistant Clinic Manager collaborates with providers to maintain clinic efficiency and profitability, requiring knowledge of medical practice flow and prior staff management experience. Strong communication, attention to detail, motivation, and leadership abilities are essential.

Responsibilities

• Assist with day‑to‑day clinic management, including schedule review, staffing review, and flow evaluation.
• Audit clinical practices and operations to ensure high‑quality patient care.
• Identify roadblocks and create standard operating procedures (SOPs).
• Schedule clinical staff (Medical Assistants, Front Desk Assistants, Externs, LXMO staff) to maintain proper staffing metrics.
• Collaborate with the Clinic Manager to ensure appropriate provider staffing levels.
• Hire, monitor, coach, and evaluate performance of staff/direct reports.
• Ensure staff are trained and cross‑trained to cover absences and lunch periods.
• Oversee onboarding and check‑ins with the training team and Clinical Manager.
• Enforce company policies and serve as a role model.
• Monitor supplies, manage inventory, place orders, and communicate ordering issues.
• Work with vendors and authorize invoices for supply orders.
• Interface with the billing department to optimize clinic revenue.
• Investigate and resolve patient complaints.
• Monitor key performance indicators, including Net Promoter Score (NPS) and Google reviews.
• Ensure customer/patient service needs are met and develop strategies to improve patient care and flow.
• Prepare daily bank deposits and track payment collection errors.
• Complete and double‑check daily reconciliation sheets for accuracy weekly and monthly.
• Maintain HIPAA, OSHA, and BOLI compliance at all times.
• Attend company meetings and training as requested by the Director of Operations, including off‑site functions.
• Answer inbound telephone calls, transfer calls, and facilitate new and rescheduled appointments using Clockwise and Experity software.
• Perform other job‑related duties as directed by management.

Requirements

• 2 years of medical industry experience (Urgent Care preferred).
• 2 years of team oversight experience.
• Certified Medical Assistant experience or background (highly preferred).
• Associate’s degree in Business or a health‑related concentration (preferred).

Pay

Salary approximates $64,000 – $67,000 annually, dependent on years of experience, plus performance‑driven bonuses paid monthly or quarterly.

Benefits

• Full‑time benefits eligibility.
• AFC covers medical care costs for employees, spouses, and dependents when using AFC clinics.
• 401(k) plan after 1 year of service with a 3 % employer contribution.
• Three weeks of paid time off.

Schedule

Full‑time, approximately 40 hours per week. Traditional Monday‑Friday schedule with occasional weekends and evenings.

Location: AFC Urgent Care Minnehaha – Vancouver Clinic, 6713 NE 63rd Street Ste. C102, Vancouver, WA 98661.