Assistant Clinic Manager

About the role

The Assistant Clinic Manager supports the clinic manager in positioning the business for consistent growth by ensuring daily operations are smooth and effective, empowering employees, and making sure the clinic delivers the highest level of service to clients.

Responsibilities

• Aid the Clinic Manager in managing all aspects of clinic operations, including sales, customer service, employee management, and administrative responsibilities.
• Maintain clinic goals such as revenue, margins, practitioner sales, discounts, budgets, and new/return clients.
• Recruit, retain, and develop a high-performing and diverse team.
• Support staff growth through 1:1 touch bases and training.
• Demonstrate clinic leadership by actively being on the floor and developing employee techniques to enhance performance and brand awareness.
• Oversee, track, and address all client feedback; report to management and share with impacted employees.
• Work harmoniously and professionally with co-workers and management; maintain discretion and confidentiality.
• Take initiative to improve systems, policies, and procedures to increase efficiency and level of service.
• Assist the leadership team with additional tasks or duties as requested.

Requirements

• Bachelor's Degree strongly desired; HS Diploma/GED required.
• 2+ years of relevant experience in the medical/spa industry, luxury retail, hospitality, or similar industry; 4+ years of experience preferred.
• Experience managing, leading, coaching, and developing diverse teams and specialized talent to achieve high performance.
• A positive attitude and desire to model a growth mindset for employees.
• Ability to work a flexible schedule to accomplish all major responsibilities.
• Strong organizational skills with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to unexpected situations.
• Excellent written and verbal communication, and active listening skills; ability to communicate at all levels of the organization.
• Familiarity with Microsoft Office (Word, Excel, Outlook) and the ability to learn new software and technology quickly.

Qualifications

• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally stand, walk, use hands to touch, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds.

Skills

• Skills, Knowledge & Expertise

Benefits

• Competitive benefits package including employee discounts, Friends & Family discounts, and a beautiful working environment with a stellar team.
• Paid holidays and a 401k plan with a company match program.
• Medical, Vision, and Dental insurance for full-time employees (24 + hours/week).

Pay

$27.00 - $42.00 / hour

Schedule

Flexible schedule to accommodate all major responsibilities, including early mornings, evenings, weekends, and holidays.