Assistant Clinic Manager

About the role

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties.

Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most. As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity.

Responsibilities

• Assist and support clinic manager in providing oversight of clinic operations.
• Direct and supervise patient flow and program maintenance.
• Ensure adherence to all policies and standards; maintenance of quality control, staffing, training and counseling of employees; inventory and maintenance of facility.
• Provide orientation and training for new hires to the clinic, including a tour of the site, introduction to co-workers, location of necessary equipment, and relevant staff functions.
• Oversee job assignments, lunch and work schedules for DA and front desk staff and recommend changes as needed.
• Assist in interviewing and evaluation of staff.
• Assist in daily productivity reports, cycle time, testing, EDR coding and upkeep, maintaining and updating DA and front desk skills.
• Assist clinic manager in audits, tri-annual assessments and HIPAA and Safety walk throughs.
• Assist in the coordination of the clinic and ensure optimal customer service.
• Assist in patient and staff complaints. Serve as patient advocate.
• Responsible for building security, including arming and disarming alarm system, and locking all doors.
• Responsible for collecting and securing all money collected.
• Cover staff positions when needed.

Requirements

• Minimum Bilingual English/Spanish.
• High School graduate or equivalent.
• Minimum five years' experience in a medical setting.
• Registered Dental Assistant Certificate.
• Current CPR certification.
• Minimum one year supervisory or lead experience.
• Valid California driver’s license, current vehicle insurance and reliable transportation.

Skills

• Knowledge of community health centers and public assistance programs, state and federal regulations and manage care systems.
• Knowledge of dental - related special government programs.
• Typing/data entry proficiency minimum 35 wpm.
• Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities.
• Ability to understand training concepts and train others.
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction.

Preferred Skills/Knowledge/Abilities

• Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred.

Benefits

• Competitive Compensation & Benefits.
• Medical, dental, vision.
• Company-paid life insurance.
• Flexible spending accounts.
• 403(b) retirement plan.

Pay

Pay Range $28.00 - $31.00 per hour.