Assistant Banking Center Manager - Southern Trace (The Villages)

Location: The Villages, FL

About the role

An Assistant Manager is responsible to assist in developing and implementing strategies focused on branch profitability and performance. Additionally, the position is expected to help lead and develop the branch team and is responsible for maximizing branch performance under the guidance of the Banking Center Manager. Consistently gains the confidence and trust of others through honesty, integrity, and authenticity.

Responsibilities

• Assess and coach branch team in conjunction with the Banking Center Manager while providing constructive feedback to increase overall effectiveness and ensure accountability.
• Conduct regular coaching sessions in addition to BCM coaching.
• Assist the BCM in all aspects of branch team regarding employment, training, scheduling, and associate relations.
• Serve as primary liaison for complex, escalated situations.
• Fulfill talent management accountabilities including succession planning, attracting, and retaining top talent, and continuously developing strong bench strength.
• Develop trusting & cooperative working relationships with customers and associates.
• Maintain a positive working environment by building team morale and providing ongoing recognition.
• Create brand awareness at community, charitable and civic events as a bank ambassador.
• Proactively seek continuing education opportunities to enhance leadership skills.
• Be highly proficient and lead Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
• Consistent execution support of the Community Bank playbook to ensure overall success of the branch.
• Foster and drive activities leading to opportunities for consumer loan growth.
• Work with staff to foster true needs-based customer conversations through Relationship Builder coaching and observations.
• Develop and maintain a mature Center of Influence (COI) base of community and business leaders, leveraging them to gain additional business through referrals.
• Develop and maintain partnerships with internal line of business leaders.
• Compile data and prepare various branch reports and other management reports as assigned.
• Able to balance business needs with customer requests while managing potential risk to the bank.
• Partner with BSA to ensure branch adherence to AML/BSA requirements (Customer Identification Program, Account Opening Customer Due Diligence, ongoing profiling requirements, Enhanced Due Diligence, OFAC, Suspect Activity Form, etc.), operational procedures, audit procedures, dual control, security, Business Continuity,