Assistant Banking Center Manager

Job Description

Affords assistance to Banking Center Manager in daily management and operation of the Banking Center; assumes Manager’s responsibilities in the absence of the Banking Center Manager; and exemplifies and encourages Core Values by performing the following.

• Manages the Banking Center in the absence of manager.
• Manages operational processes and controls to ensure the banking center maintains a high level of quality as it relates to customer information and compliance standards.
• Affords assistance in delivering quality customer service through personal contact with customers and prospects and adherence to approved quality standards.
• Affords assurance of effective utilization of staff, objective performance evaluations, and operational/audit quality of all employees.
• Mentors or assigns qualified mentors for all new Retail Bankers assigned to Banking Center for training. Ensures compliance with Retail Banker Mentoring Program standards.
• Oversees the coordination of communications to staff regarding all operational issues in the absence of manager.
• Collaborates with manager to conduct sales meetings as needed.
• Supports and promotes sales and service activities of staff, including opening new accounts and operating a cash drawer/recycler if necessary.
• May perform duties of Loan Officer, Personal Banker, Relationship Banker or other operational positions.
• Serves as supervisor for one to ten employees of the Retail Staff.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education And/or Experience: Bachelor's degree (B. A.) from four-year college or university preferred, high school diploma or general education degree (GED) required; minimum two years bank retail experience and one year supervisory experience.
• Internal: minimum one to two years’ experience as a Retail Relationship Banker and/or Personal Banker Supervisor; new account training required; loan training preferred.
• Performance evaluation by Manager, Regional Manager and Chief Retail Officer will also be a consideration for promotion.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment operates in a professional banking environment and routinely uses standard office equipment and digital tools such as secure financial systems, computers, phones, photocopiers, and scanners.
• The role requires maintaining a high level of professionalism, confidentiality, and attention to detail in all interactions.
• The position may involve extended periods of standing or sitting, handling cash, and operating teller or office equipment.
• Professional appearance and adherence to client service standards are required.
• This role may occasionally require travel.