Assistant Banking Center Manager

Responsibilities

• Assume management responsibility in the absence of the Banking Center Manager.
• Lead, develop and foster a customer-focused culture.
• Aid in managing customer service objectives, including handling exceptions, complex issues, and complaints; monitoring and coaching performance of Branch personnel; and performing support duties, as needed.
• Motivate and encourage employees to meet and exceed monthly sales goals; market Bank products and services and ensure employees have appropriate knowledge levels of Bank offerings.
• Support, develop and guide a positive environment for employees.
• Participate in personnel decisions, as appropriate, including hiring, scheduling, disciplinary actions and evaluating performance.
• Support role to open new accounts, certificates of deposit and all other ancillary products offered by the Bank; answer customer questions, provide account opening information and ensure proper paperwork is completed and entered on the computer system.
• Develop and maintain close relationships with the customer base of the Banking Center and thorough knowledge of account ownership, active participation in Lobby leadership, greeting customers by name and adherence to customer service standards as outlined by North Dallas Bank & Trust Co.
• Improve digital adoption of customers.
• Identify problems and initiate resolutions efficiently, notify appropriate resources of issues and outcomes and ensure inquiries and investigations are completed in a timely manner.
• Oversee and audit operational procedures, which may include those for safe deposit, cash vault, negotiable instruments, night deposit, etc.
• May function as Vault Teller under dual control, responsible for distribution, verification and proof of vault cash.
• Perform security function by opening and closing Bank and vault and ensuring overall safety and security of Bank grounds.
• Receive over and short reports to verify accuracy and to investigate problem areas. Take appropriate corrective action when warranted.
• Supervise and lead the Branch in absence of the Banking Center Manager.
• Ensure the Center Team complies with policies, procedures, regulatory banking requirements, state and federal laws.
• Facilitate morning huddles, sales meetings, and monthly staff meetings.
• May participate in community events on behalf of the Bank.
• Lead and model North Dallas Bank & Trust Co. Mission Statement.

Qualifications

• Bachelor’s Degree or Associates Degree preferred, plus 4 years related experience and/or training in banking; 2 years of management experience preferred, retail banking environment highly preferred; or an equivalent combination of education and experience.
• Demonstrated commitment to operational integrity, policies, procedures and regulatory banking requirements.
• Strong leadership experience, with proven success in developing high-performing teams, with proven retention rates.
• Strong communication skills and ability to build strong connections to customers and employees.
• Demonstrated coaching ability to mentor and develop employees.
• Knowledge and interest in connecting customers to available products and technology.
• Ability to plan and manage staffing to meet changing Banking Center and customer needs.
• Adaptable, flexible, and able to work Banking Center hours, including weekends and some evenings.
• Bilingual Spanish (preferred).