Assistant Banking Center Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets all persons in a friendly, courteous manner and consistently demonstrates Traditional Bank service standards.
• Demonstrates consistent proficiency in the TTE process, including opening all types of accounts.
• Ensures a high level of customer service by addressing inquiries, resolving issues, and fostering positive relationships with customers.
• Effectively discuss the TTE product brochure and proactively cross-sell bank products and services to enhance customer relationships and meet branch goals.
• Actively seek customer referrals and provide supporting materials during all customer interactions.
• Understand, explain and follow all policies and procedures that affect customers.
• Proficient knowledge of and ability to explain Traditional Bank’s products and services including checking and savings, mobile banking, online banking and credit cards, etc.
• Skillfully handle and resolve complex customer issues in a timely and professional manner.
• Support of other Traditional Bank departments in fulfilling customer needs and enhance overall service delivery.
• Accurately and efficiently executes daily banking transactions in branch and through drive-up banking including but not limited to; customer deposits, check cashing, issuing official checks, change orders, redeeming savings bonds, wire transfers, and assisting customers with access to safe deposit box
• Accurately processes customer payments including loan payments, safe deposit box fee payments, credit card payments.
• Assists in supervising and motivating tellers to achieve individual and team performance goals.
• Provides training and development opportunities for tellers to enhance their skills and knowledge.
• Trains, mentors and supports new and existing tellers to ensure they meet all performance standards.
• Attends all ABCM meetings.
• Serves as back up to Banking Center Manager.
• Consistently follows and coaches the TTE Process.
• Responsible for daily operations of the banking center teller line, ensuring efficient processes and adherence to all policies and procedures.
• Plans and provides teller’s work schedules.
• Proficient in maintaining cash drawer, per Teller Guidelines, and ensures proper documentation of transactions; scan work into remote capture system.
• Maintain staffing levels in alignment with the banking center staffing model.
• Aware of fraud scams, and assists in preventing fraud.
• Maintain ATM, assist with coin counter, issue debit cards and perform vault duties, as needed.
• Proficient in managing customer inquires related to all products and services.
• Expert at researching and identifying customer issues in online banking.
• (FIXM) Upholds all regulatory standards as outlined by BSA department including but not limited to holds, CTR’s and OFAC.
• Adhere to audit standards as outlined by branch administrator and Banking Center Manager.
• Ensure compliance with banking regulations and internal policies to mitigate risk.
• Responsible for satisfactory audits.
• Completes all online compliance training, as required.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• A minimum of 1 year of Teller experience at Traditional Bank or equivalent.
• Completion of the following classes preferred: Establishing New Account Relationships, Establishing New Business Account Relationships, Fiduciary Training, and IRA Training.
• Leadership Skills
• High School Diploma or Equivalent
• Interpersonal skills necessary to establish a courteous and friendly relationship with customers and the ability to interact effectively with work group.
• Basic math skills to maintain and balance a cash drawer with accuracy.
• Basic P.C. skills necessary to operate computer display station required in daily duties.
• Ability to exercise confidentiality and exercise good judgment in decision making.
• Ability to work under pressure and time constraints.
• Must be a team player.
• Must be willing to work at all market locations as needed.
• Must be available to work on Saturday.