Assistant Banking Center Manager

Job Description

Affords assistance to Banking Center Manager in daily management and operation of the Banking Center; assumes Manager’s responsibilities in their absence; and embodies and encourages Core Values by performing the following.

• Manages the Banking Center in the absence of the manager.
• Manages operational processes and controls to ensure the banking center maintains a high level of quality as it relates to customer information and compliance standards.
• Affords assistance in delivering quality customer service through personal contact with customers and prospects and adherence to approved quality standards.
• Affords assurance of effective utilization of staff, objective performance evaluations, and operational/audit quality of all employees.
• Mentors or assigns qualified mentors for all new Retail Bankers assigned to Banking Center for training.
• Affords assurance of compliance with Retail Banker Mentoring Program standards.
• Oversees the coordination of communications to staff regarding all operational issues in the absence of the manager.
• Collaborates with manager to conduct sales meetings as needed.
• Affords support and promotion of sales and service activities of staff, including opening new accounts and operating a cash drawer/recycler if necessary.
• Serves as a supervisor for Loan Officer, Personal Banker, Relationship Banker, or other operational positions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university preferred, high school diploma or general education degree (GED) required; minimum two years bank retail experience and one year supervisory experience. Internal: minimum one to two years’ experience as a Retail Relationship Banker and/or Personal Banker Supervisor; new account training required; loan training preferred. Performance evaluation by Manager, Regional Manager and Chief Retail Officer will also be a consideration for promotion.
• Physical Demands: While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.