Assistant Banking Center Manager

Location: Onsite as listed in the job posting.

About the role

Provide support to the Banking Center Manager to ensure operational policies and procedures, compliance, and security guidelines are followed. Ensure the branch delivers quality, accurate, and timely customer service in a retail environment.

Responsibilities

• Strategic leadership
  • Coach, lead, and manage the banking center team to execute strategic initiatives effectively.
  • Model and demonstrate First Horizon Bank (Firstpower) culture.
  • Promote a positive work culture by increasing and supporting associate engagement.
• Sales and business development
  • Implement and coach an advice-driven sales process.
  • Provide one-on-one coaching, inspect, and recognize sales activities and behaviors.
  • Collaborate with and refer to key line-of-business partners to promote effective One Team partnerships.
  • Cross-sell to generate new business and deepen existing client relationships, including opening checking and savings accounts and providing deposit product services.
  • Take loan applications for retail/small business loans as required.
  • Explain product benefits, changes, restrictions, requirements, and other relevant information to clients and staff.
• Client experience
  • Deliver excellent client experiences and promptly resolve client issues.
  • Enhance individual knowledge by attending sales, service, and product knowledge meetings, training classes, and web-based learning.
• Team management
  • Recruit, train, develop, and retain a high-performing retail banking center team.
  • Lead, grow, coach, and motivate associates to execute banking center routines effectively.
  • Evaluate employee performance and provide counseling when needed.
  • Determine and satisfy training needs and establish performance plans.
  • Conduct meetings to institute new policies and procedures, promote sales, product knowledge, and customer service.
• Compliance and risk management
  • Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
  • Ensure all associates complete required training.
  • Assist the Banking Center Manager in monitoring daily transactions (e.g., NSF, OD) and take appropriate action within authority to maintain operations within guidelines.
  • Ensure all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing.
  • Control the inventory of cash, Traveler’s Cheques, Official Checks, and Personal Money Orders through dual control.
• Operational efficiency
  • Assist in leading and managing operational excellence for the banking center.
  • Monitor operational metrics and implement improvements as needed.
  • Partner with the Retail Operations team to address operational concerns.
  • Alert staff of any suspected fraud, kiting, theft, or other illegal activity.
  • Stay informed of all operational updates and changes to ensure compliance with current guidelines.
• Perform other job-related and special duties as assigned.

Supervisory Responsibilities

• Responsible for the overall direction, coordination, and evaluation of assigned employees.
• Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, planning, assigning, and directing work.
• Assess performance, provide regular feedback and coaching, reward and discipline employees, and address complaints and resolve problems.

Requirements

• High school diploma or GED.
• 2–5 years of experience with a financial institution or equivalent combination of education and experience.
• Teller and Relationship Banker experience preferred.
• 1–2 years of supervisory/management experience preferred.
• Proficiency in Microsoft Office Suite.

As part of the employment process, you will undergo a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

About Us

First Horizon Corporation is a leading regional financial services company dedicated to helping clients, communities, and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefits

• Medical with wellness incentives, dental, and vision coverage.
• HSA with company match.
• Maternity and parental leave.
• Tuition reimbursement.
• Mentor program.
• 401(k) with 6% company match.