Assistant Bank Manager (45110)

How You'll Connect

• Assists in leading and managing a team that consistently delivers the Landmark National Bank promise that Everyone starts as a customer and leaves as a friend.
• Models exceptional customer service and applies a high level of knowledge of all bank products and services to support associates in meeting current and prospective customer needs.
• Buils and maintains relationships with new and existing customers.
• Accountable for efficient, safe, and confidential service to customers and enforces all compliance requirements and procedures.
• Models Landmark National Bank core values.
• Supervises, trains, coaches, and develops team to advance individual, team, and bank success.
• Captes daily operations of the retail team to ensure adequate staffing, efficient operations, and responsive customer service.
• Provides essential review and recommendations to improve retail operations.

What You'll Do

• Provide excellent customer service by modeling the Landmark National Bank promise that*Everyone starts as a customer and leaves as a friend*, which includes training, coaching, and developing your team in assessing and addressing customer needs.
• Advance customer and bank success by utilizing a high level of knowledge of all bank products and services to support your team in connecting current and prospective customers to Landmark National Bank products and services.
• Build and maintain relationships with all customers, your team, and community partners.
• Cordinate the daily operations of the retail team, including scheduling, resolving procedural and processing issues, and addressing elevated customer questions and concerns.
• Ensure compliance with internal controls, operational procedures, and risk management policies, including regular audits.
• Evaluate current practices, procedures, operations, and equipment for areas of improvement, recommending changes, and implementing changes when approved.
• Accountable for maintaining and balancing proper cash drawer levels and vault balancing.
• Supervise, train, coach, and develop your team of associates, including utilizing the Quarterly Job Progress Plan and other performance development processes and reviews.
• Manage your own professional improvement through the utilization of the Quarterly Job Progress Plan and consistently meet Minimum, Target and Optimum levels of performance.
• Assist manager in utilizing prescribed hiring process to select team members.
• Engage in Landmark National Bank Culture initiatives and team success activities, including Daily Huddles, Weekly Rally Meetings, and Hoopla events.
• Represent the bank well in the community.
• Perform other duties and projects as assigned.