Assistant Teller Manager

About the Role

An Assistant Teller Manager is a key member of our customer service team within the branch network. The Assistant Teller Manager supports the Teller Manager with running the Teller line in their assigned branch. This role operates as a Teller at an advanced level by providing and modeling quality customer service—being friendly and courteous while answering customers’ questions. As relationships build, opportunities to make recommendations based on our wide range of competitive banking options will naturally arise. This needs-based approach to personal service builds long-lasting relationships.

This role is also on the front lines of our fraud and risk management efforts as well as the training of new Teller staff members.

Responsibilities

• Perform all functions of a Teller independently.
• Assist with coordination of daily work tasks with Teller personnel using high-level organizational skills.
• Perform advanced duties related to branch operations with attention to detail.
• Coach and train Teller staff, including product knowledge, technical proficiency, and the CNB referral program.
• Backup the Teller Manager in their absence by becoming proficient in branch processes.
• Develop leadership skills necessary to coach and train Teller staff members.
• Perform all aspects of the Teller role at the highest level.

Qualifications

• Able to perform all functions of a Teller independently.
• High level of organizational skills.
• Attention to detail for advanced branch operations.
• Ability to assist with coaching and training of Teller staff.

First-Year Goals

• Become proficient in branch processes to backup the Teller Manager in their absence.
• Continue learning about CNB products and services.
• Develop leadership skills for coaching and training Teller staff.
• Perform all aspects of the Teller role at the highest level.

Why Work With Us

Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, we fortify healthy lives by doing what's right for our customers and the community.

Our culture nurtures passionate employees and offers great rewards. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers. As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups.

Canandaigua National Bank remains an independent community bank. We welcome the unique contributions you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.

Benefits

• Medical, dental, and vision coverage, including options for domestic partners.
• FSA and HSA options for both part-time and full-time employees.
• Paid holidays, vacation, and sick time.
• Retirement benefits: 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
• Training and development opportunities.
• Tuition assistance.
• Community-focused volunteer opportunities.
• Award-winning wellness program promoting work/life balance.
• Banking perks and discount programs.

Pay

$22/hour.

Schedule

40 hours per week.