Assistant Teller Supervisor

Responsibilities

• Aid in supervising tellers, providing guidance on new products, procedures, and policies.
• Ensure all tellers and branch/vault are in balance daily.
• Aid employees with problem-solving and answer their questions.
• Supply cash for tellers (ordering and detailing Brinks).
• Process various member transactions, access and update safe deposit box records when necessary.
• Handle and maintain the security of large amounts of cash, including balancing and supplying ATM & cash dispensers.
• Communicate with branch manager, supervisor, branch staff, and back-office departments for assistance and member requests.
• Open and close various types of accounts, certificates, etc., process and create/deposit ATM/Debit cards for members.
• Process stop payments, print statements and histories for members, remote capture of checks, scan documents, balance and sell gift cards, order branch supplies.
• Assist with night deposits, ATM deposits, wire transfers, large currency reports, deceased members, and irate members.
• Assist with opening/closing of the branch, conduct pool teller evaluations, log of bait money, reports from imaging systems, make sure the lobby is stocked and counters/machines are kept clean.
• Attend credit union meetings and training sessions as scheduled.

Requirements

• High school diploma, GED, or equivalent.
• 6 - 12 months of supervisor and/or financial institution experience.
• Completion of internal Teller Supervisor and other required training programs.