Area Sales Manager (ASM) II

General Function

Manages a team of Mortgage Loan Originators (MLOs) to meet team mortgage loan sales and cross-selling objectives.

Essential Duties And Responsibilities

• Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.)
• Recruit, hire and onboard new loan officers
• Develop a sales culture and sales focused environment within team
• Develop and foster relationships with Financial Center personnel to build business and referrals
• Manage personal and team production via local and Bancorp reporting and KPIs
• Coaches direct reports to achieve production goals
• Actively manages under-performers via performance improvement plans to meet established performance levels
• Facilitate the development of business plans with MLOs and manage/coach to those plans
• Build strategic and tactical plans for driving volume growth in assigned area
• Participate in sales calls with MLOs
• Aid departmental management in identifying possible improvements in systems and procedures
• Demonstrate and coach to the bank's promise to serve to ensure that MLOs provide a high level of customer service to external customers based on Bancorp customer satisfaction data
• Monitor all operational, risk and compliance related issues and take appropriate action when standards are not met
• Monitor quality levels of loan originators to insure adherence to standards
• Serve as an intermediary for loan issues with processing manager and underwriting manager
• Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues

Supervisory Responsibilities

• Provide employees timely, candid and constructive performance feedback
• Develop employees to their fullest potential and provide challenging opportunities that enhance employee career growth
• Develop the appropriate talent pool to ensure adequate bench strength and succession planning
• Recognize and reward employees for accomplishments

Minimum Knowledge, Skills And Abilities Required

• High school diploma or GED equivalent
• Two/Four-year college degree preferred
• 3-5 years residential mortgage sales experience required
• In-depth knowledge of conventional, government, and portfolio guidelines
• 2-3 years mortgage management experience preferred
• In-depth knowledge of residential mortgage processing, underwriting and closing procedures
• In-depth knowledge of federal lending regulations governing real estate lending
• Demonstrated organizational skills
• Demonstrated leadership skills
• Lead by example and have a high level of integrity
• Demonstrated teamwork and customer service skills
• Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity but protects the level of risk desired
• Strong desire to excel in a competitive environment
• Strong interpersonal and communication skills
• Strong analytical and problem-solving skills are required
• Excellent verbal, written, presentation, people, and diplomacy skills are required
• Multi-task and to be flexible
• PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint)
• Experience with Mortgage origination systems and automated decisioning tools required
• Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment

Compensation

Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance.

Benefits

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.